Ideal for training the new-hire or as a refresher for existing staff,
APCO’s PST1 course covers the basics skills, knowledge and abilities every
successful public safety telecommunicator needs to meet the demands of this
critical work.

Students successfully passing the final exam receive APCO Institute
certification demonstrating completion of a training course that meets and
exceeds industry accepted national basic training standards, including the
APCO/ANS 3.103.2.2015 and NFPA 1061 2014 Edition.

Building on foundational topics such as communication skills, call taking
and radio techniques, the PST course blends in the most up-to-date information
on technology and work-related issues in public safety communications centers.
“Hot” topics include NextGen 9-1-1, emerging technologies, continuing ed., and
liability.

Training modules include:

  • Introduction to Your new Career
  • Interpersonal Communications
  • Telephone Communications Techniques: Call Processing
  • Telephony, Traditional Technology
  • Next Generation 9-1-1
  • Telephony: TTY
  • Telematics and Collision Notification Systems
  • Computer-Aided Dispatch (CAD) and Related technologies
  • Radio Communications Techniques
  • Radio Technology
  • Call Classifications
  • NIMS Incident Command System
  • Liability Issues
  • Preparing for your New Career (stress management)

CDEs Earned: 40

Recertification Requirements:
APCO certified PSTs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the
Public Safety Telecommunicator 1, 7th Ed. course. Recertification requires ongoing continuing education.

Tuition:

Options Term Tuition
Non-Member Member *
Live 5 days $329 $309
Online 4 weeks $379 $359
Virtual ** 5 days $389 $369

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

** Virtual Classroom Requirements and Expectations

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.