APCO Institute’s General Illuminations program is an annual subscription-based service that allows you to obtain topic-specific, at-your-desk continuing education. The program is open to anyone in the public safety communications industry. Subscribers earn one CDE for each monthly course completed.

2023 Topics Include:

January: Active Shooter, Hostage Situation, or Barricaded Subject?
All are volatile stressful situations that put lives at risk. Time is of the essence in an active shooter incident. The main goal of responders is to quickly stop the shooting and mitigate harm to victims. With hostage situations and barricaded subjects, the more time that passes, the greater the chance for resolution with limited to no loss of life. This session will help the student to understand the information needed for an accurate assessment in the initial call-taking process.
February: Wellness Programs in the ECC
We are more productive, workplace morale is higher, and sick callouts are reduced when stress is managed, and we are healthy. This session considers various stress risks, symptoms, and behaviors, in addition to wellness programs used to enhance physical and mental health. Topics include employee assistance programs, peer support, exercise programs, clinical/counseling assistance, and critical incident stress.
March: Ready, Set, Find Me!
The unique challenge of finding callers when GIS falls short. Wireless technology is quickly changing how people are located. Uber and Lyft can accurately pinpoint your location when using this technology. NG9-1-1 has been slow to keep up but is working on setting the standards to receive smartphone data to provide comprehensive, accurate, and well-maintained GIS data layers to PSAPS.
This session will take a look at measures telecommunicators have taken to help the caller when they have done everything right but their exact location is eluding responders.
April: Intimate Partner Violence
Sometimes referred to as Domestic Violence, Intimate Partner Violence is aggression or abuse in a romantic “intimate partner” relationship. One in four women and one in ten men have been a victim. Behaviors such as physical, sexual, or psychological abuse and stalking are discussed.
May: Missing & Exploited Children: NCMEC Information
It is essential for PSAPs to recognize the need to follow specific protocols when responding to calls of missing, abducted, and sexually exploited children. A review of the APCO ANS 1.101.3-2015 can help. This standard was developed in conjunction with the members of the National Center for Missing and Exploited Children’s (NCMEC) Missing Kids & Readiness Project to process these types of calls in a logical progression from the first response, through the ongoing incident, and case support.
June: Recognizing Sexual Assault
Sexual assault is any sexual activity or contact without the person’s consent. According to the National Sexual Violence Resource Center, one in five women in the U.S. has been a victim of rape, and nearly 25% of men have been a victim of sexual violence. During this session, additional statistics are provided, along with information about unwanted touching, sexual coercion, voyeurism/Peeping Toms, unwanted sexual texts (sexts), attempted rape, and rape.
July: Why Are We Judging Callers?
Do you have a predisposed bias that is subtle? This can involve deciding the credibility of a caller based on the company they work for. “This is ACE Alarms calling in with a burglar alarm activation”. Are you focusing on gathering information or are you rushing this “operator” off the phone? Are you judging the caller silently by how they answer your questions? “When was the last time you saw your child? Yesterday! And you’re just calling us now”? Was the comment necessary in finding the child? Recognizing a no-judgment zone can help us to focus on what we can do differently.
August: Recognizing Human Trafficking
Human Traffickers use fraud, force, or coercion to lure victims and force them into sexual or labor exploitation. Recognition indicators are discussed, including physical appearances, personality and behavioral clues, and signs of food, water, sleep, or medical care deprivation.
September: Handling Road Rage Incidents
Everytown Research & Policy, reports in 2021, an average of 44 people per month were shot and killed or wounded in road rage shootings – double the pre-pandemic average indicating how quickly an incident can escalate. There are five different types of road rage. Gathering information quickly, dispatching assistance, and keeping the caller and responders safe can be a challenge.
October: Incidents That Cause Mass Casualty Injuries
Incidents such as acts of terrorism, multi-vehicle crashes, natural disasters, building collapses, and plane crashes often result in many severely injured patients. In addition to EMS, law enforcement and fire must all coordinate search and rescue, traffic control, and other time-crucial tasks. This session considers recent Mass Casualty Incidents and the emergency responses.
November: When Social Media Challenges Go Wrong
Have you heard of the “Bird Box” Challenge on the Tik Tok app? The “Bird Box” was a movie starring Sandra Bullock which showed her completing stunts such as rowing a boat through rapids while blindfolded. Add social media to the mix and you can watch people that have posted a video of themselves trying to do certain activities while blindfolded, including driving a motor vehicle. Should we add a social media challenge complaint type?
December: Telecommunicators and Confidentiality
Confidential information may include medical histories and conditions, victim names, Criminal Justice Information System data, Intelligence reports, and agency-specific information such as special unit activity, passwords, and access codes. This session reviews the importance of maintaining confidentiality and explores intentional and unintentional breaches of confidentiality, including via social media.

COST: Annual Subscription (per student):
(No refunds, transfers, or substitutions allowed for this program)

Options Price
Non-Member $132
APCO Member $121
Group of 26-50 registrants $110 per person
Group of 51 and up registrants $99 per person

APCO Institute is committed to bringing you affordable, quality training and education. Please take the opportunity to try out this new learning medium and invite a co-worker or two to join you!