APCO’s Fundamentals of Next Generation 9-1-1 course explores technologies in a comprehensive, end-to-end way that aligns with the emerging consensus reached by the nation’s leading organizations in the field. Among the key concepts included in the course are the important role of interoperability in the success of NG9-1-1, the need for reliability, redundancy, and cybersecurity, and the new opportunities next generation technologies will offer ECCs to enhance their operations.

The course examines the challenges communications professionals will face as they integrate new data flows into communications center operations, and what this means for recruiting and retaining personnel. The course is ideal for command staff, supervisors, technologists, telecommunicators, and other ECC operations persons.

Major topics covered in the course include:

Topics Include:

  • What is Next Generation 9-1-1?
  • The Coming Transformation
  • Operational Impacts
  • Budgetary Impact, Project Management, and Lifecycle Planning
  • Cybersecurity
  • Legal considerations

CDEs Earned: 16

Recertification Requirements: None


Options Term Tuition
  Non-Member Member *
Co-Host 2 days $410 $360

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

Tuition for live courses does not include travel, lodging, meals or other costs.

Successful students will earn APCO Institute certification.