Crisis situations differ from the daily emergencies that today’s public safety telecommunicators handle. Hostage situations, barricaded subject incidents and suicidal callers, among others, require an advanced level of training for the telecommunicator to handle them successfully. This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response.

Topics include:

  • Overview of a crisis situation
  • Hostage situations
  • Suicidal subject situations
  • Suicide by cop
  • Crisis negotiation tools for the telecommunicator
  • Skills and characteristics of a successful telecommunicator negotiator
  • Crisis related stress management

Perfect for a one-day pre-conference or post-conference course

CDEs Earned: 8

Recertification Requirements:
None

Tuition:

Options Term Tuition
Non-Member Member *
Live 1 day $239 $199
Online 3 weeks $289 $249
Virtual 1 day $299 $259
Contract 1 day Contact us for pricing Contact us for pricing

* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.

Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.