Participation in this webinar is worth 1 CDE.

Getting incident response right has always been critical to policing, but with today’s increased media attention on incident response and policing, it has become even more critical than ever. Reviews of high profile police incidents tend to focus on the citizen-police interaction, but is that all we should be looking at? The fact is – most police responses start with a 9-1-1 call. Public safety telecommunicators are the first point of contact citizens have with the police. And research suggests that how officers respond largely depends on the 9-1-1 telecommunicator’s understanding of the situation, and the accuracy of what was said, what was heard and what was relayed. Officers act on the information they’re given and wrong information can increase the risk of police errors.

With 9-1-1 telecommunicator annual turnover approaching 20% in the United States, overstressed, overworked and inexperienced telecommunicators are making “life or death” judgment calls every day. They’re also taught to dispatch for the worst-case scenario, which can lead to police “over-response.”

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Statistics show that somewhere between 20-40% of all incidents are downgraded by police following the initial classification by 9-1-1. Over-response can cause reputational damage to your center, waste scarce police budget dollars and even unnecessarily escalate incidents. For these reasons, placing more focus and investment on 9-1-1 will ultimately help police adjust to even more difficult budget constraints and deescalate tension between citizens and police.

In this webinar, 9-1-1 and policing experts will explain why getting incident response right must begin with addressing 9-1-1, and what can be done to address these challenges now. Register to attend this webinar to learn:

  • What the latest research reveals about the connection between 9-1-1 and policing
  • What’s needed to improve police-911 communication and collaboration, from a technology, training and resource standpoint
  • Why comm center leaders shouldn’t wait until something bad happens to react
  • How to prepare your telecommunicators for their enhanced “gatekeeper” role as police response becomes more complex
  • How to reduce turnover to build a more stable and experienced telecommunicator
  • How to spot the early warning signs before you have a crisis

Chris Wooten, Executive Vice President, NICE Public Safety
Patrick Botz, Director of Engagement, NICE Public Safety