The Association of Public-Safety Communications Officials (APCO) International has partnered with the EMDR International Association (EMDRIA) and NENA to develop a course for EMDR therapists specifically focused on 9-1-1 professionals.
Upcoming Webinars
Supporting Call Takers in the Moment: Practical Lessons from AI Use in 9-1-1
January 20, 2026 | 1:00 – 2:00 p.m. ET
Redefining Reliability in Public Safety Communications. What Comes Next After Poly
January 28, 2026 | 1:00 – 2:00 p.m. ET
Free for members; $59 for non-members | Worth 1 CDE
Your Input Is Needed: APCO and PSTA ECC Swatting Survey
Has your agency experienced a swatting incident? APCO and the Public Safety Threat Alliance (PSTA) are gathering insights to better understand how swatting impacts ECCs and how these calls are being handled. Your valuable input will help shape a best practices guide to strengthen ECC preparedness. We encourage you to complete the survey and share your experience. Responses are confidential and will be collected until January 30, 2026.
Register Now for APCO’s Wellness & Workforce Summit in February 2026
The Summit program will explore the full employee experience including recruitment, retention, culture, leadership and wellness through innovative, practical, and evidence-based strategies. Join us in Phoenix to learn how to:
- Integrate wellness into organizational change
- Transform your leadership approach
- Boost communication and team dynamics
- Collaborate with peers shaping the future of the profession
PSC November/December 2025 Issue Is Online
PSC, APCO’s bi-monthly magazine, is a membership benefit and the authoritative source of information on public safety communications worldwide. This issue includes features on:
- Telecommunicator training for maydays
- An ECC’s transformation after an active shooter incident
- A telecommunicator who found a new purpose after a mass shooting
Being an APCO member has added immeasurable value to my professional and personal growth. As a member, you have access to top-notch resources, industry expertise and the opportunity to join a networking powerhouse.
Keeping You Up to Date
APCO is your source for public safety communications news that affects you, your job and your community.
Public Safety Organizations Call for Oversight Over Direct to ECC Products and Services
The Association of Public-Safety Communications Officials (APCO) International has joined other major public safety organizations, the International Association of Fire Chiefs (IAFC), International Association of Chiefs of Police (IACP) and the National Sheriff’s Association (NSA), to address the concerns surrounding the growing availability of consumer products and services that send calls for service directly to ECCs.
Young Professional Spotlight: Erin Jillson, Nashoba Valley Regional Emergency Communications Center (Mass.)
For Erin Jillson, emergency dispatching isn’t just a job, rather it is a career built on responsibility, teamwork and quiet impact.
APCO President Jack Varnado Testifies in Congress on Needed Improvements to Public Safety Communications
On December 16, APCO President Jack Varnado, testified before the House Energy and Commerce Communications and Technology Subcommittee at a hearing titled “Legislative Improvements to Public Safety Communications in the United States.”
FCC Advances New Enhancements for Wireless Emergency Alerts
On December 18, the Federal Communications Commission set effective dates for new rules enhancing the multilingual capabilities for Wireless Emergency Alerts (WEAs).
APCO Commends Introduction of Next Generation 9-1-1 Legislation
On December 10, 2025, APCO International welcomed the introduction of the Next Generation 9-1-1 Act in the U.S. House of Representatives to advance the nationwide transition to Next Generation 9-1-1 (NG9-1-1).
Thank You to Our Partners
Corporate Partner Spotlight
At NGA 911 we are on a mission to make 9-1-1 communication easier. We do that with secure, cloud-based NG9-1-1 technology. With NGA 911, you get accurate call routing, the highest possible fault tolerance and stability, and enhanced data for more effective and faster emergency response.
