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Standard for Telecommunicator Emergency Response Taskforce (TERT) Deployment
The National Joint TERT Initiative (NJTI), a partnership between APCO and NENA, revised the content of this American National Standard, along with the NENA Contingency Planning Committee. The APCO Standards Development Committee facilitated it through the APCO ANS process and it was approved by ANSI on July 14, 2015. For more information about NJTI, visit: www.njti-tert.org…
Read MoreAPCO NENA ANS 1.105.2-201x TERT Deployment
Standards to Download
Standards to Download Operational | Technical | Training Operational Standards Best Practices for the Use of Social Media in Public Safety Communications Expand Details: Social media is a common form of communication used by agencies and agency employees. This standard provides guidance on the use of social media for developing specific local procedures (ex: Facebook,…
Read MoreComm Center & 9-1-1
Comm Center & 9-1-1 Your industry-recognized resource for public safety communications services and information. APCO supports agencies grappling with the industry’s toughest issues by delivering information about critical issues and engaging in research to find common solutions. Key Comm Center & 9-1-1 Issues Cybersecurity Next Generation 9-1-1 Standards Agency Training Certification Staffing and Retention (RETAINS)…
Read More9-1-1
9-1-1 Resources On February 16, 1968, the first-ever 9-1-1 call was placed by Alabama Speaker of the House Rankin Fite, from the Haleyville, AL City Hall, to U.S. Rep. Tom Bevill, at the city’s police station. Bevill answered the phone with “Hello”. Observers at the phone company central office serving Haleyville actually observed the call…
Read MoreThe APCO Institute Adjunct Instructor Corps
The APCO Institute Adjunct Instructor Corps The APCO Institute Adjunct Instructor Corps is an elite group of Instructors, hand picked by the APCO Institute to serve as Ambassadors in delivering training and education to public safety communications personnel throughout the world. These Instructors are the “best of the best” and must pass a stringent application…
Read MorePublic Safety Telecommunicator (PST), 7th Edition, Canada
Public Safety Telecommunicator (PST), 7th Edition, Canada The Canadian version of our foundational course. The leading telecommunicator training program has been revised to address Canadian emergency services communications terminology and to introduce provincial and federal legislative requirements impacting public safety communications across Canada. The PST1, 7th Edition, course may be used for new-hire training and…
Read MoreAPCO Standards Activities In Progress
Standards Activities in Progress The following standards are currently in development: Operational Candidate ANS Managing Operational Overload in the Public Safety Communications Center Public Safety Telecommunicator Critical Incident Stress Debriefing (CISD) Program Crisis Intervention Techniques and Call Handling Procedures for Public Safety Telecommunicators Key Performance Indicators for Public Safety Communications Personnel Technical Candidate ANS Advanced…
Read MoreWhy Cybersecurity Matters
APCO Cybersecurity Resources Why Cybersecurity Matters By APCO’s Technology Team (This articles was also published in the September/October issue of PSC magazine as CDE #51399.) MTV launched a TV show called “Catfish” in 2012. The show got its name from a type of internet fraud in which a person creates fake personal profiles on social…
Read MoreLaw Enforcement Communications (LEC)
Law Enforcement Communications (LEC) Effective communications is a critical component of law enforcement operations. The telecommunicator provides the vital link between citizens and law enforcement responders. The APCO Institute’s Law Enforcement Communications Course provides the training necessary to improve service to the caller and increase the safety of responders. It covers the terms, techniques and guidelines…
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