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Comm Center & 9-1-1 Your industry-recognized resource for public safety communications services and information. APCO supports agencies grappling with the industry’s toughest issues by delivering information about critical issues and engaging in research to find common solutions. Key Comm Center & 9-1-1 Issues Cybersecurity Next Generation 9-1-1 Standards Agency Training Certification Staffing and Retention (RETAINS)…

9-1-1 Resources On February 16, 1968, the first-ever 9-1-1 call was placed by Alabama Speaker of the House Rankin Fite, from the Haleyville, AL City Hall, to U.S. Rep. Tom Bevill, at the city’s police station. Bevill answered the phone with “Hello”. Observers at the phone company central office serving Haleyville actually observed the call…

The APCO Institute Adjunct Instructor Corps The APCO Institute Adjunct Instructor Corps is an elite group of Instructors, hand picked by the APCO Institute to serve as Ambassadors in delivering training and education to public safety communications personnel throughout the world. These Instructors are the “best of the best” and must pass a stringent application…

Public Safety Telecommunicator (PST), 7th Edition, Canada The Canadian version of our foundational course. The leading telecommunicator training program has been revised to address Canadian emergency services communications terminology and to introduce provincial and federal legislative requirements impacting public safety communications across Canada. The PST1, 7th Edition, course may be used for new-hire training and…

APCO Cybersecurity Resources Why Cybersecurity Matters By APCO’s Technology Team (This articles was also published in the September/October issue of PSC magazine as CDE #51399.) MTV launched a TV show called “Catfish” in 2012. The show got its name from a type of internet fraud in which a person creates fake personal profiles on social…

Law Enforcement Communications (LEC) Effective communications is a critical component of law enforcement operations. The telecommunicator provides the vital link between citizens and law enforcement responders. The APCO Institute’s Law Enforcement Communications Course provides the training necessary to improve service to the caller and increase the safety of responders. It covers the terms, techniques and guidelines…

  As advanced technologies become integrated into public safety communications networks, new and emerging cyber risks are an increasing concern. Many initiatives to mitigate and combat these risks are underway in both the public and private sectors to keep these systems safe and secure. APCO | Federal | Industry APCO Announcements National Cyber Security Awareness…