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Standard for Telecommunicator Emergency Response Taskforce (TERT) Deployment

The National Joint TERT Initiative (NJTI), a partnership between APCO and NENA, revised the content of this American National Standard, along with the NENA Contingency Planning Committee.  The APCO Standards Development Committee facilitated it through the APCO ANS process and it was approved by ANSI on July 14, 2015.  For more information about NJTI, visit:…

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Standards to Download


Standards to Download Operational | Technical | Training Operational Standards Best Practices for the Use of Social Media in Public Safety Communications Expand Details: Social media is a common form of communication used by agencies and agency employees. This standard provides guidance on the use of social media for developing specific local procedures (ex: Facebook,…

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Comm Center & 9-1-1

Comm Center & 9-1-1 Your industry-recognized resource for public safety communications services and information. APCO supports agencies grappling with the industry’s toughest issues by delivering information about critical issues and engaging in research to find common solutions. Key Comm Center & 9-1-1 Issues Cybersecurity Next Generation 9-1-1 Standards Agency Training Certification Staffing and Retention (RETAINS)…

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The APCO Institute Adjunct Instructor Corps

The APCO Institute Adjunct Instructor Corps The APCO Institute Adjunct Instructor Corps is an elite group of Instructors, hand picked by the APCO Institute to serve as Ambassadors in delivering training and education to public safety communications personnel throughout the world. These Instructors are the “best of the best” and must pass a stringent application…

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Public Safety Telecommunicator (PST), 7th Edition, Canada

Public Safety Telecommunicator (PST), 7th Edition, Canada The Canadian version of our foundational course. The leading telecommunicator training program has been revised to address Canadian emergency services communications terminology and to introduce provincial and federal legislative requirements impacting public safety communications across Canada. The PST1, 7th Edition, course may be used for new-hire training and…

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9-1-1 Resources On February 16, 1968, the first-ever 9-1-1 call was placed by Alabama Speaker of the House Rankin Fite, from the Haleyville, AL City Hall, to U.S. Rep. Tom Bevill, at the city’s police station. Bevill answered the phone with “Hello”. Observers at the phone company central office serving Haleyville actually observed the call…

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