APCO International

Training

Customer Service in Today's Public Safety Communications

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.

TOPICS INCLUDE:

  • Defining Customer Service
  • Customer Attitudes and Expectations
  • Customer Service in Public Safety
  • Impact of Customer Service on Public Safety
  • Communications Center Customer Service in Action
  • Customer Service and Quality Control
  • Investigating Complaints
  • Improving Customer Service in the Comm Center

CDEs Earned: 8

PREREQUISITES

None

RECERTIFICATION REQUIREMENTS

None

Options Term Tuition
   

Non-Member

Full and Commercial Members

Co-Host 1 day $199 $179
Online 3 weeks $249 $229
Contract 1 day Contact us for pricing Contact us for pricing

* As of May 25, 2017. Class tuition may change so be sure to check the amount in your shopping cart.

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