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Illuminations CDE Programs

General Illuminations

The General Illuminations Program provides at-your-desk continuing education for telecommunicators and other public safety communications professionals. The program is offered as an annual subscription-based service.

Each month, Illuminations instructors present timely, relevant topics that can be accessed online, anytime during the month, from any computer with Internet access. Topic selections change each year. APCO also offers EMD Illuminations and CTO Illuminations, each of which features a different series of topics.

Each month-long course allows participants to earn one CDE, for a total of 12 CDEs per subscription year. Participants must submit copies of Illuminations certificates of completion to the Institute to receive CDEs.

General Illuminations Topics for 2019

Topics are subject to change.

Traffic Stops and Vehicle Pursuits
Traffic-stops and vehicle pursuits can be dangerous situations for law enforcement personnel, as well as posing dangers to the public.  Officer and public safety issues, including high speed pursuits and the use of stop sticks are discussed, as well as the role of the Telecommunicator during these incidents.
Calls Involving Emotionally Disturbed Persons
There are a wide variety of ways the Telecommunicator may be asked to respond to calls involving emotional disturbed persons. This includes third party calls or direct contact with the subject who may be mentally ill.  This session will cover the various types of incidents the Telecommunicator may encounter.  Additionally, this session will provide an overview of some of the mental illnesses which Telecommunicators may be required to interact with.
The creation and use of various types of chemical bombs, homemade improvised explosive devices, and letter bombs, create dangers when being created, deployed, and for the first responders who respond to the incidents.  This session will focus on the response to these homemade chemistry experiments.
Tactical Dispatch
Tactical dispatching is a unique and helpful dispatch concept used to assist field responders.  Tactical dispatch can be provided from within the communications center, or in the field, from a command vehicle.  This session provides information on the use of Tactical Dispatch Teams, how to develop teams, and the use of supplemental resources such as TERT.
“I've Been Robbed!”
This session will identify and explain the difference between theft, robbery and burglary. Topics include determining time frame factors, such as "occurred past", "just occurred" and "in progress", and key components for questioning callers to determine the correct call type. Instructions for crime scene preservation prior to the arrival of law enforcement units will also be discussed.
Gunshot Detectors
As technology continues to evolve, communications centers across the world are being tasked with monitoring additional systems.  One system that is quickly being implemented across the nation is gunshot detectors.  This session will focus on the various types of systems that are providing gunshot detection, and the Telecommunicators role when shots are detected.
Response to Mass-Casualty Incidents
Mass-casualty incidents can be caused by natural disasters, technological events, or man-made crimes, and can quickly become overwhelming for emergency responders; whether law enforcement, fire, EMS, or a combination of all. This session provides an overview of various types of mass-casualty incidents, the Incident Command System, planning, triage, and other field responsibilities, in addition to how they relate to the communications center.
Emergency Location Service (ELS)
To aid in the quest to provide more accurate cell phone location information, emergency location services (ELS) is now available by multiple cell phones manufacturers.  Emergency location service (ELS) sends enhanced location information directly from the cell phone GPS to the communications center when an emergency call is placed. This will provide much more accurate location information than traditional wireless phase II location. While this does not replace ALI, it certainly is set to enhance public safety response.
Locating people
Whether it's a social media-based event, suicidal person or looking for a suspect, communications is being asked more and more to use GIS tools to locate people. This session will focus on various avenues available including GPS Pinging, phase II e911rebids, and check in locations and more.
Emergency responders often find themselves in situations where they need assistance.  This session reviews types of incidents where subsequent/additional emergencies arise and law enforcement, fire, and/or EMS personnel need assistance immediately. Topics include proper tracking of unit statuses, understanding safety threats, and Telecommunicator actions for allocating proper resources to quickly get help to emergency responders.
Legalize It

As states move toward legalized medicinal and recreational marijuana, it is important that the Telecommunicators evolve with the new laws and registries.  This session will look into this issue including impact to medical protocols, call processing as well as impact on agencies & working under the influence.
Law Enforcement Specialty Units
In addition to patrol activities, law enforcement agencies utilize many types of specialty units and resources.  This session explores various types of law enforcement assets, apparatus, and their uses.

Annual Subscription

Through June 30, 2019

$99 non-member
$89 APCO member
$79 per person (group of 26-50 registrants)
$69 per person (group of 51+ registrants)

Effective July 1, 2019

$119 non-member
$109 APCO member
$99 per person (group of 26-50 registrants)
$89 per person (group of 51+ registrants)

Purchase General Illuminations

  • Go to the Illuminations registration page, where you will see a list of classes by date.
  • Select the month for the version of Illuminations you want to take
  • Click Register next to that topic and month.
  • Follow the instructions to complete registration for this track.

You will be subscribed to General Illuminations for 12 months starting with the month and topic you selected.