Illuminations CDE Programs
The CTO Illuminations Program provides at-your-desk continuing education for agency CTOs, trainers and other interested individuals. The program is offered as an annual subscription-based service and includes four online courses per year – taught quarterly by APCO Institute adjunct instructors. Courses delve into topics of specific interest to CTOs and others with training responsibilities. They can be accessed from any computer with Internet access. Topic selections change each year.
A new course begins every three months and must be completed within 90 days, prior to the beginning of the next course. Participants earn three CDEs for each course, for a total of 12 CDEs per subscription year. Participants must submit copies of CTO Illuminations certificates of completion to the Institute to receive CDEs.
CTO Illuminations for 2019
Topics are subject to change.
Tightening Your DOR Category Definitions and Evaluation Guidelines
This session will look in-depth at each section of the daily observation report (DOR). Each category on the DOR has a definition on the SEG (Standardized Evaluation Guidelines). This session will explore those definitions in comparison to the CTO’s subjective understanding of the category. Additionally, this session will focus on the writing, or rewriting, of agency SEGs to ensure standardized interpretation of the guidelines by all CTOs.
Achieving Standardization Through Calibration
The leading complaint of new hire employees is a lack of standardization in the training process, including each CTO having his or her own interpretation of what is required to obtain acceptable ratings on the daily observation report (DOR). This session will focus on elements to be incorporated into your training program to ensure that training is delivered in a uniform order and that each of the CTOs is interpreting the DOR categories and Standard Evaluation Guidelines.
Relevant Documentation of Trainee Performance
This session will explore the importance of appropriate documentation required for trainee performance evaluations. Issues that will be discussed include objective versus subjective verbiage and suggestions for documenting "acceptable", "unacceptable", and "superior" trainee performance. A review of the ratings and comments sections of the Daily Observation Report (DOR) will include practice documentation based on sample calls for service. The class will also address the use of a Trainee Tracking Sheet.
Feedback and Counseling for Your Trainees
Providing trainees with comprehensive feedback about their performance is essential to their success. This session will examine the importance of timely feedback and how to counsel, coach, and mentor trainees, as well as ideas for developing performance improvement goals during counseling sessions.
- Go to the CTO Illuminations registration page, where you will see a list of courses by date.
- Select the date of the CTO Illuminations you want to take.
- Click Register next to that topic and month.
- Follow the instructions to complete registration for the CTO track.
You will be subscribed to CTO Illuminations for 12 months, to include four quarterly online courses, starting with the month and topic you selected.