Training Standards & Guidelines

Recommended Minimum Training Guidelines

A group of 9-1-1 organizations, including APCO International, has issued recommended minimum training guidelines for the nation’s 9-1-1 call takers and dispatchers. The guidelines provide for nationally recognized minimum training in ten broad topics.

The group also developed model legislation for any state that does not currently have legislation concerning minimum training for telecommunicators, and, for those that do, to serve as a further guide as to the training topics that minimally should be covered.

APCO offers training for telecommunicators at all stages of their careers. Learn more.


Implementation Guide for “Minimum Training Standards for Public Safety Telecommunicators”

This Implementation Guide is an optional guide for centers to use when applying APCO ANS 3.103.2.2015 Minimum Training Standards for Public Safety Telecommunicators to their agency’s training program.

Download the Implementation Guide