APCO IntelliComm™
supported by IBM Watson Analytics

APCO’s Next Generation Criteria-Based Guidecard Software

As the nerve centers of emergency response, PSAPs and emergency communications centers must have the most robust, reliable and technologically advanced systems available to deliver the lifesaving services their communities expect.

APCO International has collaborated with IBM in the development of APCO IntelliComm™, a new cognitive criteria-based guidecard software for the 21st century telecommunicator. APCO IntelliComm™ mirrors current guidecards for EMD, police and fire. It will include the most up-to-date NCMEC and ERG manual, as well as groundbreaking features to optimize QA efforts in call taking and dispatching.

Features to include:

Call Transcript Analysis for Optimized QA

Advanced Analytics and Visualization via Watson Analytics

Easy Navigation Between EMD, Police and Fire


Natural Language Understanding


Browser-Based System for Ease of Use

Responsive Design Supporting Mobility

24x7x365 Critical Issue Support

Modern, Intuitive User Interface Experience

Bring your PSAP into the next generation of guidecard software with APCO IntelliComm™.

For more information, contact the APCO Institute at This email address is being protected from spambots. You need JavaScript enabled to view it. or (386) 322-2500