The speaker addressed a challenge every 9-1-1 center faces in today’s digital world, where screenshots, text messages, and social media can quickly impact trust, teamwork, and professionalism.
Invest in Our Best
How do we maintain? How do we keep pushing forward? How do we make sure those who stay are uplifted or given opportunities to do something different? How do we make sure our centers are maintained and represented by the best and brightest?
How Awe Can Transform the Work of a Public Safety Telecommunicator
I recently discovered the transformative qualities of the emotion of awe and recognized that awe could be a powerful coping mechanism for the 9-1-1 telecommunicator.
The 2nd 100 Days: It Will Get Worse Before It Gets Better
The speaker shared her process of a successful transformation of the workplace culture as director of a medium-sized ECC to the ongoing transformation that’s taking place in her current, larger ECC.
