Wednesday, August 5, 2026 | 3:30 – 4:30 p.m.
Rebecca A. Conners, MPA, ENP, CCM, Director of Emergency Communications, Currituck County 911
Rebecca Conners, MPA, ENP, CCM, brought a fresh perspective during her session, “Gossip, Grudges, and Group Chats: Protecting the Team in an Era of Screenshots. ” She addressed a challenge every 9-1-1 center faces in today’s digital world, where screenshots, text messages, and social media can quickly impact trust, teamwork, and professionalism. Her presentation offered practical strategies to recognize harmful gossip, establish healthy boundaries, and build a culture of accountability and respect.
If you were unable to attend this session, the recording is well worth purchasing. The lessons shared are valuable for telecommunicators, supervisors, and leadership alike, providing real-world tools to strengthen team relationships, improve workplace culture, and help protect the integrity and reputation of every communications center.
Written by Christopher King
