Matt Grogan and Nathan Lee delivered a powerful message centered on a truth that is easy to forget in an era of artificial intelligence and rapidly advancing technology: 9-1-1 has always been, and will always be, about people.
“Mean Girls” – Cliques in Dispatch
Sunday, August 2 | 9:00 – 10:00 a.m. Sara J. Meyer, Accreditions Specialist, Boon County Joint Communications (Mo.) Cliques impact every emergency communications center, whether we admit it or not. Sara Meyer started this year’s educational sessions addressing the topic with a unique twist by referencing the popular movie from 2004 throughout the presentation. The […]
Managing a Multigenerational Workforce
She began with a key reminder: no generation fits neatly into a “box.” Understanding generational traits is helpful, but individuals often carry traits from multiple generations — especially “cuspers,” who she defined as those born at the edge of generational lines.
Beyond Thank You: Expressing Appreciation at Work
The data is clear and consistent – people work harder and stay at their places of employment longer when they feel appreciated.
Conflict Management
In this session, several key points were discussed to help better understand and manage workplace disagreements.
Staffing in the 9-1-1 World
Staffing in the 9-1-1 world is a complex and multifaceted challenge that requires a strategic approach to hiring and employee development.
APCO Launches New Certification Course: Communications Center Manager
APCO International announces the release of its newest course, Communications Center Manager, 1st Edition.
