Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International announces the release of its newest course, Communications Center Manager, 1st Edition. This comprehensive course is designed to equip aspiring communication center managers or directors with the essential knowledge, skills and abilities needed to excel in the management of emergency communication centers (ECCs).
The Communications Center Manager course covers a wide range of topics crucial for effective management within ECCs. Some key highlights of the curriculum include:
- Understanding the role of the communication center manager within the broader agency context.
- Exploring the workplace context and essential professional knowledge and skills for effective management.
- Managing workplace talent and developing strategies for leading and nurturing a high-performing team.
- Mastering the operational and administrative aspects of running an ECC, including performance, initiatives, projects and quality control.
- Understanding liability issues, risk management and implementing performance accountability measures.
“The role of the emergency communications center manager is dynamic and critical to the seamless functioning of public safety,” said APCO International Executive Director and CEO Mel Maier. “With the launch of this course, APCO reaffirms its ongoing commitment to providing top-notch education for the managers and leaders in emergency communications, with information tailored to the unique challenges faced by professionals in this field. This course is a testament to APCO’s dedication to advancing the skills and knowledge of all 9-1-1 professionals who play a pivotal role in ensuring the safety of our communities.”
Registration is open for the first communication center manager online course, which begins on April 10, 2024. Upon successful completion of the course, participants earn the communications center manager APCO certification.
For more information, visit apcointl.org/training.
APCO International® (www.apcointl.org)
APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach.
