This month’s Teammates in Action Awards go to two members of the Metro Nashville Department of Emergency Communications. Make sure you nominate your teammates so they too can be recognized!
Raionna Temple
On October 29, 2023, the Metro Nashville Department of Emergency Communications received a 9-1-1 call of an unknown age male that overdosed. He was not breathing and required CPR.
Telecommunicator Raionna Temple answered this call. She provided outstanding customer service. She remained calm, professional, and empathetic.
Mackenzie Bunker
On November 2, 2023, the Metro Nashville Department of Emergency Communications received a 9-1-1 call from a 74-year-old female advising she was possibly having a heart attack. She was having trouble breathing. During this call, the female stopped responding to Telecommunicator Mackenzie Bunker.
Telecommunicator Bunker did a fantastic job on this incident. She recognized how serious this situation was and remained on the line after the female caller stopped responding. She provided the responders with all updates and was diligent in her duties to provide the best outcome for the patient as possible.
Please join use in congratulating Telecommunicators Temple and Bunker for their exceptional performance.
