If you have ever thought, “I really can’t remember the last time our ECC was fully staffed”, you are not alone. In fact, APCO has commissioned three studies and published reports to address this important issue within ECCs.
Bee GOLDEN
This presentation focused on identifying what challenges to morale and employee engagement exist within an ECC and how to improve the culture.
Building Your Agency’s Public Education Program
In this session, Ryan and Cassie explored strategies for developing a robust public education program that prioritizes citizen safety, even with limited resources.
Culture, the Movie
The speaker shared how leadership from Nashville’s Department of Emergency Communications Center transformed their culture over the last four years with a switch-up to traditional movie ratings.
Artificial Intelligence for Training
APCO Adjunct Instructor Charles Vitale, from Rochester, NY, captivated his audience in this session by demonstrating how useful AI can be in an ECC training program, noting especially how artificial intelligence can help a trainer or manager who is suffering from a lack of time to accomplish tasks due to reduced staffing.
The Ground Truth: Perspectives from ECC Leaders
APCO’s Chief Counsel Jeff Cohen led a discussion with a panel of 9-1-1 center leaders on the current challenges facing emergency communications centers (ECCs).
FCC Update
Senior officials from the Federal Communications Commission’s Public Safety and Homeland Security Bureau provided updates on agency regulations impacting 9-1-1, including public safety spectrum, location-based routing, next generation 9-1-1, network resiliency and outage reporting.
The Expanded Emergency Response Ecosystem
Representatives from the National Telecommunications and Information Administration (NTIA) led a session on the Expanded Emergency Response Ecosystem, which highlighted the comprehensive vision of next generation 9-1-1 (NG9-1-1) and how emergency communications centers (ECCs) can benefit from this vision.
Ethical Leadership in an Unethical World
A job applicant for a job in law enforcement says he used marijuana and psychedelic mushrooms among other mind-altering substances and was a customer of a prostitute. Do you hire him?
APCO 2024: Connect & Celebrate Dinner
APCO Nation gathered on Wednesday for the Connect & Celebrate Dinner at the Orange County Convention Center in Orlando, Florida. For the 90th annual conference, it was a final burst of business — swearing in officers, award presentations, leadership visions — followed by a final shot of recreation composed of dancing and dinner.
APCO 2024: Food for Thought Luncheon
The Food for Thought Luncheon on Wednesday in Orlando, Florida’s, Orange County Convention Center marked the final day of APCO 2024 with recognition of people, agency certifications and chapter membership success. It concluded with a how-to seminar on bringing creativity and innovation to life and work.
In Your Own Backyard: Human Trafficking Awareness
According to the United Nations’ International Labour Organization, human traffickers victimize an estimated 27.6 million people worldwide; 77% are subjected to forced labor and 23% to sex trafficking. I
Director in Distress: Destigmatizing Mental Health for Leaders
This session was directed to emergency communication center leadership and should be taken to heart.
Chester County, PA, Manhunt/Escaped Prisoner D. Cavalcante
On August 31, 2023, a Brazilian national wanted for murder in his home country and convicted days before in Chester County, Pennsylvania, for the separate stabbing death of his girlfriend, scaled a wall, slipped through razor wire and escaped from the Chester County Prison.
Beyond Thank You: Expressing Appreciation at Work
The data is clear and consistent – people work harder and stay at their places of employment longer when they feel appreciated.
If Disney Ran Your Emergency Communications Center
In this high energy session, JaCorey Glaude brought lessons and ideas from Disney to the emergency communication center (ECC).
APCO 2024: Second General Business Meeting
APCO members elected the association’s new 1st Vice President and 2nd Vice President Tuesday as results were announced during the Second General Business Session in the Orange County Convention Center in Orlando, Florida.
APCO 2024: Distinguished Achievers Breakfast
The APCO 2024 Distinguished Achievers Breakfast was Tuesday at the Orange County Convention Center Valencia Ballroom. It featured recognition of agency accreditation, Certified Public-safety Executive (CPE) program graduates and a champion wrestler born with one leg.
Can You Really Change a 30-Year-Old Culture?
In this much-needed session, Kimberly Miller, Ph.D., led the discussion of culture in the emergency communication center (ECC). The audience interaction was excellent, hitting the truths about what is happening in our workplace.
Maui Wildfire Response
The town of Lahaina lay at ground zero of the Maui wildfires of August 2023. It suffered nearly complete destruction, and 100 people died from the fast-moving fires. In the immediate aftermath, urban search and rescue (USAR) teams flew in from the mainland to help.
APCO 2024: Opening General Session
Hundreds gathered in the Orange County Convention Center Valencia Ballroom for the Opening General Session of the Annual Conference & Expo, APCO 2024 in Orlando, Florida, on Monday.
Building a Community of Belonging in the ECC
Katy Myers was intentional in naming her session. She emphasized the importance of community in the ECC, and how a community is more inclusive and welcoming than a family.
Make a Splash! You Can Make a Difference Beyond Your Center
In this captivating session, Zachary Dykes, RPL (Missouri Chapter) and Trae Maeder, RPL, ENP (Florida Chapter) shared their experiences with getting involved beyond the console.
A Skyward Shift: Designing for Resilience
During this session, David A. Navarrete delivered a fascinating exploration of the neurobiology of focused attention and the role of environmental cues in modulating perception and mental acuity.
How to Lead High Impact Teams
Stephen delivered three key takeaways for leading high-impact teams: 1. It all starts with the leader; 2. The most successful teams make members feel like they belong; 3. Know what your people value and value your people.
