The Expanded Emergency Response Ecosystem

Representatives from the National Telecommunications and Information Administration (NTIA) led a session on the Expanded Emergency Response Ecosystem, which highlighted the comprehensive vision of next generation 9-1-1 (NG9-1-1) and how emergency communications centers (ECCs) can benefit from this vision.

Artificial Intelligence for Training

APCO Adjunct Instructor Charles Vitale, from Rochester, NY, captivated his audience in this session by demonstrating how useful AI can be in an ECC training program, noting especially how artificial intelligence can help a trainer or manager who is suffering from a lack of time to accomplish tasks due to reduced staffing.  

Chatbot 9-1-1

One technology being considered is chatbots — or bots — for non-emergency calls and for assistance during significant events.

AI Is Coming: Will I Still Have A Job?

[Originally published in the March/April 2020 PSC magazine.]   By Suzanne Ladd, Senior Program Manager for Seminole County Fire/EMS Emergency Communications It’s really hard to believe that it was just 51 years ago when the first 9-1-1 call was made in the United States in Haleyville, Alabama. At that time, this was innovation and just the beginning […]