Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International has partnered with GovWorx to bring APCO’s recognized communications protocols into GovWorx’s CommsCoach ASSIST. This collaboration will further APCO’s mission to equip emergency communications centers (ECC) with modern, intelligent workflow tools. Together, APCO and GovWorx will streamline ECC operations, improve protocol adherence and expand APCO’s digital influence across the public safety technology landscape.
“We look forward to the opportunity to partner with GovWorx to bring APCO’s protocols into an AI-enabled platform,” said APCO CEO and Executive Director Mel Maier. “For over 30 years, ECCs have trusted APCO’s criteria-based protocols first through our printed Guidecards and later through the IntelliComm software. Now, we are ready to take the next step in modernizing emergency communications technology.”
GovWorx develops tools that support ECC operations through intelligent workflow automation, guided decision-support and modern user-centric design. CommsCoach ASSIST is real-time call guidance that has adaptive questioning that evolves with the call, supporting the agency’s standard operating procedures for the call. GovWorx works with ECCs nationwide to strengthen operational readiness, reduce administrative burden, and ensure every telecommunicator has the clarity, support, and training needed to perform at their best when it matters most.
“APCO has long represented a gold standard in professionalism, training and leadership for emergency communications. At GovWorx, we believe technology should strengthen the telecommunicator throughout their career, not replace them. Our focus is on helping agencies build more confident, capable and supported professionals. Our partnership with APCO helps us deliver real-time guidance and tools that align with the standards, practices and mission the public safety community already trusts.” Scott MacDonald, CEO and co-founder, GovWorx.
APCO’s protocols will be available within GovWorx CommsCoachASSIST in July 2026.
Visit apcointellicomm.org to learn more about APCO’s criteria-based guidecard system. Visit govworx.ai/ to learn more about GovWorx’s AI-powered solutions.
APCO International® (www.apcointl.org)
APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach.
GovWorx, Inc. is a technology company delivering AI-powered solutions purpose-built for 9-1-1 centers, law enforcement agencies, EMS providers, and the educators preparing the next generation of responders. GovWorx’s mission is to help all first responders perform at their very best. Through its cloud-based CommsCoach platform, emergency communications centers strengthen operational readiness, reduce administrative burden, and ensure every telecommunicator has the clarity, support, and training needed to perform at their best when it matters most.
