Wednesday, August 5, 2026 | 2:00 – 3:00 p.m.
Halcyon Frank, ENP, APTD, Director of 9-1-1 Education, GovWorx
Halcyon Frank’s session regarding AI in training delivered information from a perspective of working “smarter” by using an AI tool as an additional set of eyes for creating and completing workflows in training. This session referenced the ADDIE model (Analysis, Design, Development, Implementation, and Evaluation) in using AI. From curriculum and content development to feedback and evaluation support, to taking notes and writing objective performance improvement and remedial plans and trainer efficiency, AI such as Co-Pilot, Claude, ChatGPT and other forms of AI, may decrease time in training processes.
When drafting learning objectives for a training class, AI may be used for inspiration. The session provided a reminder that what you put in AI, is what you will receive from AI. If information with discrepancies is submitted, AI will yield the same results.
Trainer Efficiency
Identifying trends with a trainee can be time-consuming with only human eyes. By removing identifying and confidential information and only submitting information regarding performance, AI models may identify problems and positive trends with trainers, in addition to trainees.
AI-Powered Software
AI enables training systems such as reviewing calls, training documentation, training observations and simulations. With AI-powered software, simulations are realistic with scenarios that trainees will frequently encounter.
Practical Implementation Roadmap
In summary, this session provided a roadmap with caution in using AI as a smarter tool for training. AI tools, when implemented properly, should reduce the cognitive load on trainees and the training staff, assist in defining training problems, help with establishing standards and boost retention. Remember, AI is not a replacement, and human review is essential as part of the process.
Written by Patrice Coleman
