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3.103.2.2015 Minimum Training Standards for Public Safety Telecommunicators

The standard identifies minimum training requirements for public safety call takers, fire service dispatchers, law enforcement dispatchers, and emergency medical services (EMS) dispatchers. It is one of many public safety communications training standards that has been developed as a result of APCO’s Project 33® initiated in 1995. This standard is based on research compiled from multiple occupational analysis workshops conducted throughout the nation. Over 100 high-performing public safety telecommunicators representing various agencies participated in these workshops. The draft standard was submitted through three different public review and comment periods before the final draft was completed.

Also read Implementation Guide for APCO ANS Recommended Minimum Training Standards for Public Safety Telecommunicators

If you have any questions, suggestions, or need for specific standards, please submit them for APCO’s review to [email protected] or call the Standards Program Manager at (469) 424-7599.