Early on Monday morning, May 17, 2021, a female called 9-1-1 reporting she had driven into floodwaters on Missouri Highway E near Strasburg, Missouri. Communications Shift Supervisor Jessica Vogel and Communications Officer Courtney Peregrine were on duty at the time of the call.  Jessica answered the call. The woman said she was able to get […]

Chris Carver, Cody Post and Buck Mims joined forces to tackle the question of what the PSAP of 2030 will really look like. We don’t often think about what’s to come because we focus on what must be accomplished now.

We all remember the first time we sat down at a console. We remember the feeling (or at least I do) of being nervous about answering that first emergency call. Most importantly, we remember the “call” that was your moment of commitment to 9-1-1. You may have worked in communications for 30 days or 30 […]

The “Super Sleuthing in Dispatch” session presented by Zachary Dykes had two objectives: To share free, online resources available to those searching for information not typically available in the ECC; and to provide an outlet for attendees to exchange information beyond that covered in the presentation.