If you or someone you know is struggling or in crisis, help is available.
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Building Health and Resilience in 9‑1‑1
Public safety telecommunicators are devoted to assisting others every day, so it is essential that they take good care of themselves in order to better handle the challenges of their work and mitigate the impact of this constant exposure to trauma. In addition, studies show there may be negative health effects from shift work, stress, lack of exercise or poor eating habits.
The resources in this section may help individuals recognize signs of possible trouble and be proactive about building positive habits and striving for good mental and physical health.
Health & Wellness at APCO 2026
Planning on attending APCO 2026? Check out all that APCO has to offer at this year’s annual conference & expo.
Wellness in the Emergency Communications Center Track |
Wellness Zone in the Exhibit Hall |
Sunday, August 2
Monday, August 3
Tuesday, August 4
Wednesday, August 5
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Take a much-needed break to improve your overall wellness and join us for one of the following activities.
Monday, August 3 & Tuesday, August 4
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PSC Magazine Articles
PSC, APCO’s bi-monthly magazine, in either print or digital form, is a benefit of APCO membership. We have linked to a few of these below. To read all of the related stories from past issues, members can log in to view the PSC back issues. If you are not a member, you can access the stories by joining APCO International.
Recent issues and articles include:
March/April 2026
November/December 2025
July/August 2025
May/June 2025
March/April 2025
September/October 2024
July/August 2024 |
May/June 2024
March/April 2024
November/December 2023
May/June 2023
January/February 2023
March/April 2022
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APCO Courses
Surviving Stress
Stress is one of the most common words used in society today and something that each one of us will experience at some point in our life. Stress affects people of all ages, professions and life situations. However, emergency communications as a profession is inherently stressful with the various demands placed upon them by nature of the profession. Understanding these causes of stress in the profession will allow the public safety telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce its impact.
Webinars
- Smarter Call Triage for Healthier Teams and Better Response
- Supporting Call Takers in the Moment: Practical Lessons From AI Use in 9-1-1
- From the Emergency Communications Center to Capitol Hill: A Fireside Chat on Health and Wellness for Public Safety Telecommunicators
- Telecommunicator Mental Wellness: Silent No More
- Answering the Call for Help: Supporting 9-1-1 Telecommunicators Before and After Traumatic Calls
Chapter Newsletters and Materials
Florida APCO Wellness Committee
Florida APCO’s Wellness Committee provides documents and a newsletter tailored to the unique challenges of the public safety telecommunicators, promoting stress management, mental health support, and physical well-being.
