About Wireless 9-1-1 Calls

Public Information About Wireless 9-1-1 Calls

Remember: Your cell phone does not work just like a house phone. 

Locating YOU While You're on Your Cell Phone

APCO International, through its Project LOCATE, has been at the forefront of wireless 9-1-1 regulatory and legislative issues. Project LOCATE was established to help local public safety communications providers bridge the technology and regulatory gap, and to speed up the process of implementing location-determination technology on a local level.

The regulatory and legislative process is long, but APCO understands your expectations when you call 9-1-1 from a wired phone or a cell phone. Calling 9-1-1 from a wired phone is not the same as calling from a cell phone. When you call 9-1-1 from a cell phone, your location information may not be available to the dispatcher in the area from which you are calling or the cell phone you're using may not be equipped with location technology.

Before you buy a cell phone, there are a couple of things you should find out:

Not all wireless 9-1-1 calls provide location information.

To get help quickly, be ready to answer these questions:

If using a phone without a service contract and the call is disconnected, you MUST redial 9-1-1.

Things you can do to help: