Minimum Training Standards for Public Safety Telecommunicators

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  • January 31, 2012 Create Date
  • September 11, 2018 Last Updated

APCO International's Call Center Standards Committee revised the content of the Minimum Training Standards for Public Safety Telecommunicators and submitted the standard through the APCO ANS Process. The standard was approved by the Standards Development Committee on June 2, 2015 and final approval was received by ANSI on July 14, 2015.

Brief description:
The standard identifies minimum training requirements for public safety calltakers, fire service dispatchers, law enforcement dispatchers, and emergency medical services (EMS) dispatchers. 

More information on the APCO Training Program Certification.


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PST-3.103.2-2015.pdfDownload