Prerequisites: Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center.
This course explores the basic skills and techniques of teaching. Based on the principles of adult education, the students study the dynamics of instructional delivery. Successful completion of this course provides your agency instructors with the techniques they need to apply to the Public Safety Telecommunicator 1 course. As agency instructors, they will be able to deliver the PST1 course in-house, allowing for significant reduction in your in-service training and travel costs.
Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration. In addition, each participant receives a comprehensive Public Safety Telecommunicator 1, Seventh Edition Instructor Guide Package as part of the course tuition. The Instructor Guide Package includes the Instructor Techniques textbook, course outline, lesson plans, the student text, access to PSConnect PST Instructor Community and detailed instructions on how to set up and run the course in-house for your agency.
Once certified as a PST1 Instructor, you will be registered in our online community of instructors, created just for the Public Safety Telecommunicator 1 course. This PSConnect community will give access to the teaching resources, including the companion PowerPoint, audio-visual resources, optional readings, study packages, puzzles and games.
Students enrolled in this course will participate in class with those learning to teach in other disciplines as well. Course content includes general instructional theory and techniques, as well as specific strategies for teaching APCO’s Public Safety Communications course.
PST1 – Instructor Technique textbook includes modules on:
- Instructional Techniques
- Learners and The Learning Process
- The Role of the Instructor
- Lesson Plans and Lesson Delivery
- Design and Use of Instructional Media
- Simulation Design and Use
- Testing and Evaluation
- Liability in Training
- Instructor Resources
Upon successful completion of the course, the agency instructor will be able to train their personnel in the new Public Safety Telecommunicator 1, Seventh Edition student course with these capacities:
- Foster skill development through practical exercises
- Develop lesson plans
- Design and use instructional media
- Create effective simulations
- Create quizzes and exams based on course objectives
- Understand the factors relating to liability in training
CDEs Earned: 40
APCO Institute certified agency instructors are required to recertify every two years. Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, Seventh Edition Instructor course. Recertification requires ongoing continuing education and teaching.
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.