Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. APCO Institute’s Fire Service Communications, 3rd Ed. course continues to advance fire communications training, improving service to the caller and increasing safety of the field responders. This dynamic course covers the terms, techniques and technologies required for excellence in fire service call taking and dispatch. There is also a strong focus on incident types and the pertinent information needed for dispatch in these situations.
Topics include:
- Anatomy of Fires
- Fire Service Apparatus and Terminology
- Role of the Fire Service Telecommunicator
- Information Gathering Techniques, Methods for Receiving Reports
- Fire Dispatch Procedures, Broadcasting
- Mutual Aid and Mutual Response Agreements
- Fire Service Incidents, including electric vehicles
- National Incident Management System and Incident Command System
- Hazardous Material Incidents
- Changing Nature of the ECC Workforce/Workplace
- NG9-1-1 and Near/Next Gen Technologies
- Terrorism and Cyber Security
- References to NFPA and APCO/ANSI standards
The course manual contains numerous photographs and illustrations to bring the course material to life and serves as an excellent reference source once back on the job. The course features numerous practical exercises, including “What Would You Do?” exercises that challenge students to think about actions they would take in real-world situations.
CDEs Earned: 32
Recertification Requirements:
APCO FSC 3rd Ed. certificate-holders are required to recertify every two years. Recertification requires ongoing continuing education. (CDE) from training related to public safety communication. For FSC 3rd Ed., the requirement is 12 CDE credits per certificate-year for a total of 24 CDEs at the time of recertification.
Tuition: Payable in U.S. Funds
| Options |
Term |
Tuition |
| |
Non-Member |
Member * |
| Co-Host |
4 days |
$480 |
$430 |
| Online |
6 weeks |
$525 |
$475 |
| Virtual |
4 days |
$545 |
$495 |
| Contract |
4 days |
Contact us for pricing |
Contact us for pricing |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
** Virtual Classroom Requirements and Expectations
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. APCO Institute’s Fire Service Communications, 3rd Ed. course continues to advance fire communications training, improving service to the caller and increasing safety of the field responders. This dynamic course covers the terms, techniques and technologies required for excellence in fire service call taking and dispatch. There is also a strong focus on incident types and the pertinent information needed for dispatch in these situations.
Topics include:
- Anatomy of Fires
- Fire Service Apparatus and Terminology
- Role of the Fire Service Telecommunicator
- Information Gathering Techniques, Methods for Receiving Reports
- Fire Dispatch Procedures, Broadcasting
- Mutual Aid and Mutual Response Agreements
- Fire Service Incidents, including electric vehicles
- National Incident Management System and Incident Command System
- Hazardous Material Incidents
- Changing Nature of the ECC Workforce/Workplace
- NG9-1-1 and Near/Next Gen Technologies
- Terrorism and Cyber Security
- References to NFPA and APCO/ANSI standards
The course manual contains numerous photographs and illustrations to bring the course material to life and serves as an excellent reference source once back on the job. The course features numerous practical exercises, including “What Would You Do?” exercises that challenge students to think about actions they would take in real-world situations.
CDEs Earned: 32
Recertification Requirements:
APCO FSC 3rd Ed. certificate-holders are required to recertify every two years. Recertification requires ongoing continuing education. (CDE) from training related to public safety communication. For FSC 3rd Ed., the requirement is 12 CDE credits per certificate-year for a total of 24 CDEs at the time of recertification.
Tuition: Payable in U.S. Funds
| Options |
Term |
Tuition |
| |
Non-Member |
Member * |
| Co-Host |
4 days |
$480 |
$430 |
| Online |
6 weeks |
$525 |
$475 |
| Virtual |
4 days |
$545 |
$495 |
| Contract |
4 days |
Contact us for pricing |
Contact us for pricing |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
** Virtual Classroom Requirements and Expectations
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. APCO Institute’s Fire Service Communications, 3rd Ed. course continues to advance fire communications training, improving service to the caller and increasing safety of the field responders. This dynamic course covers the terms, techniques and technologies required for excellence in fire service call taking and dispatch. There is also a strong focus on incident types and the pertinent information needed for dispatch in these situations.
Topics include:
- Anatomy of Fires
- Fire Service Apparatus and Terminology
- Role of the Fire Service Telecommunicator
- Information Gathering Techniques, Methods for Receiving Reports
- Fire Dispatch Procedures, Broadcasting
- Mutual Aid and Mutual Response Agreements
- Fire Service Incidents, including electric vehicles
- National Incident Management System and Incident Command System
- Hazardous Material Incidents
- Changing Nature of the ECC Workforce/Workplace
- NG9-1-1 and Near/Next Gen Technologies
- Terrorism and Cyber Security
- References to NFPA and APCO/ANSI standards
The course manual contains numerous photographs and illustrations to bring the course material to life and serves as an excellent reference source once back on the job. The course features numerous practical exercises, including “What Would You Do?” exercises that challenge students to think about actions they would take in real-world situations.
CDEs Earned: 32
Recertification Requirements:
APCO FSC 3rd Ed. certificate-holders are required to recertify every two years. Recertification requires ongoing continuing education. (CDE) from training related to public safety communication. For FSC 3rd Ed., the requirement is 12 CDE credits per certificate-year for a total of 24 CDEs at the time of recertification.
Tuition: Payable in U.S. Funds
| Options |
Term |
Tuition |
| |
Non-Member |
Member * |
| Co-Host |
4 days |
$480 |
$430 |
| Online |
6 weeks |
$525 |
$475 |
| Virtual |
4 days |
$545 |
$495 |
| Contract |
4 days |
Contact us for pricing |
Contact us for pricing |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
** Virtual Classroom Requirements and Expectations
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. APCO Institute’s Fire Service Communications, 3rd Ed. course continues to advance fire communications training, improving service to the caller and increasing safety of the field responders. This dynamic course covers the terms, techniques and technologies required for excellence in fire service call taking and dispatch. There is also a strong focus on incident types and the pertinent information needed for dispatch in these situations.
Topics include:
- Anatomy of Fires
- Fire Service Apparatus and Terminology
- Role of the Fire Service Telecommunicator
- Information Gathering Techniques, Methods for Receiving Reports
- Fire Dispatch Procedures, Broadcasting
- Mutual Aid and Mutual Response Agreements
- Fire Service Incidents, including electric vehicles
- National Incident Management System and Incident Command System
- Hazardous Material Incidents
- Changing Nature of the ECC Workforce/Workplace
- NG9-1-1 and Near/Next Gen Technologies
- Terrorism and Cyber Security
- References to NFPA and APCO/ANSI standards
The course manual contains numerous photographs and illustrations to bring the course material to life and serves as an excellent reference source once back on the job. The course features numerous practical exercises, including “What Would You Do?” exercises that challenge students to think about actions they would take in real-world situations.
CDEs Earned: 32
Recertification Requirements:
APCO FSC 3rd Ed. certificate-holders are required to recertify every two years. Recertification requires ongoing continuing education. (CDE) from training related to public safety communication. For FSC 3rd Ed., the requirement is 12 CDE credits per certificate-year for a total of 24 CDEs at the time of recertification.
Tuition: Payable in U.S. Funds
| Options |
Term |
Tuition |
| |
Non-Member |
Member * |
| Co-Host |
4 days |
$480 |
$430 |
| Online |
6 weeks |
$525 |
$475 |
| Virtual |
4 days |
$545 |
$495 |
| Contract |
4 days |
Contact us for pricing |
Contact us for pricing |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
** Virtual Classroom Requirements and Expectations
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. APCO Institute’s Fire Service Communications, 3rd Ed. course continues to advance fire communications training, improving service to the caller and increasing safety of the field responders. This dynamic course covers the terms, techniques and technologies required for excellence in fire service call taking and dispatch. There is also a strong focus on incident types and the pertinent information needed for dispatch in these situations.
Topics include:
- Anatomy of Fires
- Fire Service Apparatus and Terminology
- Role of the Fire Service Telecommunicator
- Information Gathering Techniques, Methods for Receiving Reports
- Fire Dispatch Procedures, Broadcasting
- Mutual Aid and Mutual Response Agreements
- Fire Service Incidents, including electric vehicles
- National Incident Management System and Incident Command System
- Hazardous Material Incidents
- Changing Nature of the ECC Workforce/Workplace
- NG9-1-1 and Near/Next Gen Technologies
- Terrorism and Cyber Security
- References to NFPA and APCO/ANSI standards
The course manual contains numerous photographs and illustrations to bring the course material to life and serves as an excellent reference source once back on the job. The course features numerous practical exercises, including “What Would You Do?” exercises that challenge students to think about actions they would take in real-world situations.
CDEs Earned: 32
Recertification Requirements:
APCO FSC 3rd Ed. certificate-holders are required to recertify every two years. Recertification requires ongoing continuing education. (CDE) from training related to public safety communication. For FSC 3rd Ed., the requirement is 12 CDE credits per certificate-year for a total of 24 CDEs at the time of recertification.
Tuition: Payable in U.S. Funds
| Options |
Term |
Tuition |
| |
Non-Member |
Member * |
| Co-Host |
4 days |
$480 |
$430 |
| Online |
6 weeks |
$525 |
$475 |
| Virtual |
4 days |
$545 |
$495 |
| Contract |
4 days |
Contact us for pricing |
Contact us for pricing |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
** Virtual Classroom Requirements and Expectations
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. APCO Institute’s Fire Service Communications, 2nd Edition — Canada course continues to advance fire communications training, improving service to the caller and increasing safety of the responders. This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch.
Training Modules Include:
- Introduction to the Fire Service
- Fire Service Incidents
- Fire Service Apparatus and Terminology
- Anatomy of Fires
- Mutual Aid and Mutual Response Agreements
- Hazardous Material Incidents
- Terrorism Incidents
- The Incident Command System
- Fire Service Communications & the Role of the Telecommunicator
- Fire Service Call Processing
- Information Gathering Techniques, Methods for Receiving Reports
- Fire Dispatch Procedures
The course prepares students to meet NFPA 1061 (Chapter 5, 2014 Edition) professional qualifications as they relate to fire service communications. Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration.
APCO Institute certified instructors who successfully complete this course can upgrade their instructor certificate to teach this dynamic course in-house for the cost of the course books only!! It becomes an economical way to train your staff at your own pace.
CDEs Earned: 32
Recertification Requirements:
APCO certified FSCs must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Fire Service Communications, 2nd Ed., Version 1 course. Recertification requires ongoing continuing education.
Tuition: Payable in U.S. Funds
| Options |
Term |
Tuition |
| |
Non-Member |
Member * |
| Co-Host |
4 days |
$480 |
$430 |
| Online |
6 weeks |
$525 |
$475 |
| Virtual |
4 days |
$545 |
$495 |
| Contract |
4 days |
Contact us for pricing |
Contact us for pricing |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
** Virtual Classroom Requirements and Expectations
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. APCO Institute’s Fire Service Communications, 3rd Ed. course continues to advance fire communications training, improving service to the caller and increasing safety of the field responders. This dynamic course covers the terms, techniques and technologies required for excellence in fire service call taking and dispatch. There is also a strong focus on incident types and the pertinent information needed for dispatch in these situations.
Topics include:
- Anatomy of Fires
- Fire Service Apparatus and Terminology
- Role of the Fire Service Telecommunicator
- Information Gathering Techniques, Methods for Receiving Reports
- Fire Dispatch Procedures, Broadcasting
- Mutual Aid and Mutual Response Agreements
- Fire Service Incidents, including electric vehicles
- National Incident Management System and Incident Command System
- Hazardous Material Incidents
- Changing Nature of the ECC Workforce/Workplace
- NG9-1-1 and Near/Next Gen Technologies
- Terrorism and Cyber Security
- References to NFPA and APCO/ANSI standards
The course manual contains numerous photographs and illustrations to bring the course material to life and serves as an excellent reference source once back on the job. The course features numerous practical exercises, including “What Would You Do?” exercises that challenge students to think about actions they would take in real-world situations.
Schedule:
4 days, 8 consecutive hours per day for a total of 32 contact-hours.
CDEs Earned: 32
Recertification Requirements:
APCO FSC 3rd Ed. certificate-holders are required to recertify every two years. Recertification requires ongoing continuing education. (CDE) from training related to public safety communication. For FSC 3rd Ed., the requirement is 12 CDE credits per certificate-year for a total of 24 CDEs at the time of recertification.
Tuition: Payable in U.S. Funds
| Options |
Term |
Tuition |
| |
Non-Member |
Member * |
| Co-Host |
4 days |
$480 |
$430 |
| Online |
6 weeks |
$525 |
$475 |
| Virtual |
4 days |
$545 |
$495 |
| Contract |
4 days |
Contact us for pricing |
Contact us for pricing |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
** Virtual Classroom Requirements and Expectations
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
Effective communications is a critical component of fire service operations. It provides the vital link between citizens and responders. APCO Institute’s Fire Service Communications, 3rd Ed. course continues to advance fire communications training, improving service to the caller and increasing safety of the field responders. This dynamic course covers the terms, techniques and technologies required for excellence in fire service call taking and dispatch. There is also a strong focus on incident types and the pertinent information needed for dispatch in these situations.
Topics include:
- Anatomy of Fires
- Fire Service Apparatus and Terminology
- Role of the Fire Service Telecommunicator
- Information Gathering Techniques, Methods for Receiving Reports
- Fire Dispatch Procedures, Broadcasting
- Mutual Aid and Mutual Response Agreements
- Fire Service Incidents, including electric vehicles
- National Incident Management System and Incident Command System
- Hazardous Material Incidents
- Changing Nature of the ECC Workforce/Workplace
- NG9-1-1 and Near/Next Gen Technologies
- Terrorism and Cyber Security
- References to NFPA and APCO/ANSI standards
The course manual contains numerous photographs and illustrations to bring the course material to life and serves as an excellent reference source once back on the job. The course features numerous practical exercises, including “What Would You Do?” exercises that challenge students to think about actions they would take in real-world situations.
Schedule:
4 days, 8 consecutive hours per day for a total of 32 contact-hours.
CDEs Earned: 32
Recertification Requirements:
APCO FSC 3rd Ed. certificate-holders are required to recertify every two years. Recertification requires ongoing continuing education. (CDE) from training related to public safety communication. For FSC 3rd Ed., the requirement is 12 CDE credits per certificate-year for a total of 24 CDEs at the time of recertification.
Tuition: Payable in U.S. Funds
| Options |
Term |
Tuition |
| |
Non-Member |
Member * |
| Co-Host |
4 days |
$480 |
$430 |
| Online |
6 weeks |
$525 |
$475 |
| Virtual |
4 days |
$545 |
$495 |
| Contract |
4 days |
Contact us for pricing |
Contact us for pricing |
* You must be a current Associate, Full or Commercial member to receive member discounts on all courses. Online members receive member discounts on online courses only.
** Virtual Classroom Requirements and Expectations
Late fee $25 (applied 10 days prior to course start date)
Tuition includes a comprehensive course manual and all certification fees.
Additional shipping fees may apply for international shipments.
Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.
