Standards

Emergency communications centers (ECCs) across the country rely on disposition codes to accurately identify and communicate the outcomes of events and incidents. The current disposition codes standard requires revision and ongoing maintenance to reflect modern emergency response practices and evolving incident types.

An up-to-date standard is critical for:

• Ensuring consistent incident outcome classification across ECCs
• Facilitating accurate data exchange between agencies
• Supporting effective interoperability during multi-jurisdictional responses
• Maintaining compliance with current emergency management protocols
• Enabling meaningful data analysis and reporting

The Working Group will meet on the second and fourth Wednesdays at 2:00 p.m. ET for 50 minutes each meeting.

This revised standard will establish specific, measurable areas of communications center performance to effectively benchmark operational effectiveness and provide management with essential performance indicators. The standard will address, but not be limited to, call volume and response metrics, technology and communication channels, and overall system performance and operations.
The working group will develop comprehensive guidelines and metrics that enable communications center management to:

• Establish standardized performance benchmarks across ECCs
• Implement data-driven decision-making processes
• Enhance operational efficiency and service delivery
• Ensure consistent measurement and reporting practices
• Support continuous improvement initiatives

The Working Group will meet on the first and third Tuesdays at 2:00 p.m. ET for 50 minutes each meeting.

This essential standard revision will establish a comprehensive, standardized vocabulary of incident types that enables seamless information sharing and resource coordination across public safety agencies during emergency responses. We are seeking dedicated volunteers to participate in a critical working group to develop and refine a standardized list of descriptive terms that clearly identify incident types requiring emergency response.

This standard will not require agencies to modify their internal incident type classifications. Instead, it provides a common framework to which agencies can map their existing internal data structures.

The Working Group will meet on the second and fourth Mondays at 1:00 p.m. ET for 50 minutes each meeting.