Standards

This revision seeks to identify best practices and operational requirements for ECCs to receive and process vehicle-initiated telematics calls. We are looking for individuals with training, technical and operational knowledge to participate in the revision

• Advanced automatic crash notifications with real-time severity assessment.
• In-vehicle eCalls that transform vehicles into mobile emergency beacons.
• Stolen vehicle recovery that keeps communities safer.

The Working Group will meet the Second and Fourth Tuesday of the month at 11:00 a.m. ET for 50 minutes each meeting.

Stress, both everyday cumulative stress and that caused by singular critical incidents, is a known issue within public safety. This initiative aims to create a framework that ensures consistent, high-quality training for those who provide essential peer support to emergency communications professionals.

The working group will focus on developing standards in four key areas:

1. Recognition of stress indicators: Establishing minimum training requirements for identifying signs and symptoms that indicate a colleague is being negatively affected by workplace stress.
2. Scope of responsibility: Defining appropriate functions and boundaries for peer support team members.
3. Resource knowledge: Creating requirements for training on available local and professional resources.
4. De-escalation techniques: Developing training standards for effective first-line de-escalation methods to assist colleagues experiencing acute stress reactions or emotional distress.

The Working Group will meet the first and third Wednesday of the month at 1:00 p.m. ET for 50 minutes each meeting.

The revolutionary standard establishes three critical communication pathways:

1. Streamlined alarm dispatch: Enables precision-targeted alarm data transmission from monitoring centers directly to ECCs.
2. Integrated response tracking: Creates a continuous information loop between ECC computer-aided dispatch (CAD) systems and alarm monitoring companies.
3. Enhanced situational intelligence: Facilitates continuous, two-way information sharing throughout incidents

The revision will place special emphasis on address verification and synchronization between alarm companies and emergency communications centers (ECCs)—a critical factor in ensuring rapid and accurate emergency response. We invite industry experts, technology professionals, emergency communications specialists and alarm monitoring professionals to participate in a critical revision of the standard that connects alarm systems to emergency service.

The Working Group will meet on the first and third Wednesday of the month at 11:00 a.m. ET for 50 minutes each meeting.

The revision of this standard identifies core competencies and minimum training standards for the individual generally tasked with delivery of training in the Emergency Communications Center (ECC).

The purpose of this standard is to provide a consistent foundation for the knowledge, skills, and abilities needed to fulfill this critical position of Public Safety Communications Instructor. This standard recognizes the need to supplement the training and core competencies identified within this standard with Agency specific information.

The Working Group will meet on the second and fourth Thursday of the month at 1:00 p.m. ET for 50 minutes each meeting.