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Testimonials


"I was extremely nervous at the beginning of this course. The instructor made me feel comfortable so that I was able to participate and interact with the class on a comfortable level."

Norma Jean G.
Lafayette, LA
PST 1 Student

 

 

 


Active Shooter Incidents for Public Safety Communications
Amber Alerts Video Training
Communications Training Officer Instructor (CTOI)
Communications Training Officer (CTO)
Communications Center Supervisor (CCS)
Customer Service in Today's Public Safety Communications Center
CISM: Group Crisis Intervention
Emergency Medical Dispatch Concepts (EMDC)
Emergency Medical Dispatch
Emergency Medical Dispatch Instructor (EMDI)
Fire Service Communications (FSC) 1
Fire Service Communications Instructor (FSCI)
Leadership Certificate Program - Registered Public-Safety Leader (RPL)
Public Safety Communications Staffing and Employee Retention
Public Safety Telecommunicator Instructor (PSTI)
Public Safety Telecommunicator (PST) 1, 6th Edition
Telecommunicator's Role in Homeland Security
Radio Technician Test
Peoplesafe® RF Safety Training
Stress in Emergency Communications: Recognition, Reduction and Management
Suicidal Callers Video Training
TTY - Call recognition and Processing Video Training


Don't see a class scheduled in your local region? Download an Institute Cohost Application to bring APCO Institute to your community. To view the application (27K PDF) you will need a copy of the Adobe Acrobat Reader.

All dates and locations shown are tentative and are subject to change. Classes may be cancelled up to two weeks prior to the published date at the Institute's discretion. The decision to confirm or cancel a Co-Host class is made 3 weeks prior to the class starting date and is dependent on the number of registrations received. Therefore, it is important that you register your student(s) as soon as you know they will be attending.

Your method of payment MUST accompany your registration. We accept credit cards, checks and purchase orders. If you plan on mailing a check or issuing a Purchase Order, your registration will be held aside until your check is received or your PO is faxed to us. Please fax the PO to 386-322-9766. Be sure to include the student(s) names on the PO or check. Once we receive your PO or check, your registration(s) will be finalized. If you have any questions or concers, please call the Institute at 888-272-6911.

LATE FEE: Any registration received within ten (10) days of the class start date is subject to a $25.00 late registration fee, and must be included with the tuition payment. This does not apply to the Radio Tech test.

All cancellations must be submitted in writing.

Any registration cancelled more than 21 days prior to the start of the scheduled course will receive a refund minus a $25.00 administrative fee. Cancellations less than 21 days before the class will receive a 50% tuition refund.

No shows or cancellations the first day of class are not eligible for a refund.

This policy applies to all APCO Institute courses and seminars.

The Institute Online provides access to APCO courses at a place and time convenient to you through technology. Students who enroll in Institute Online classes will be assessed a $50 Distance Learning fee.

All courses are subject to an APCO International member discounted price for members in good standing. Contact the APCO Institute for more details.

Direct questions and comments to: APCO Institute

If you are interested in signing up for any of our Web Seminars click here.

 
Pre-Conference Courses
Course Class Location Class # Dates
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*Public Safety Telecommunicator 1 (PST1 ) Instructor
6th Edition

*To take this course you must have successfully completed the
Public Safety Telecommunicator 1, 6th Edition student course.

Price: $459       Member Discount $20      Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
  Institute Online
(Web Class)
27172 Starts Feb 24, '10
  St. Charles, IL 28492
Mar 29 - April 2, '10
  Institute Online
(Web Class)
27292 Starts Mar 31, '10
  Nelsonville, OH 28665
April 26-30, '10
  Institute Online
(Web Class)
27398 Starts Apr 28, '10
  Institute Online
(Web Class)
27487 Starts May 26, '10
  Institute Online
(Web Class)
27496 Starts Jun 30, '10
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Public Safety Telecommunicator 1 (PST1) Course
6th Edition
Price: $309       Member Discount $20      Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
Bushnell, FL 28456 Feb 8-12, '10
  Institute Online
(Web Class)
27179 Starts Mar 3, '10
  Institute Online
(Web Class)
27390 Starts Apr 7, '10
  Pennsboro, WV 28718 Apr 19-23, '10
  Institute Online
(Web Class)
27402 Starts May 5, '10
  Institute Online
(Web Class)
27491 Starts Jun 5, '10
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Public Safety Communications Staffing and Employee Retention
Price: $199       Member Discount $20      Institute Online Class add $50

A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
  Institute Online
(Web Class)
28279 Starts Mar 3, '10
  Portsmouth, NH 28590 Mar 18, '10
  Palm Bay, FL 28453 Starts Apr 26, '10
  Institute Online
(Web Class)
28282 Starts Apr 28, '10
  Institute Online
(Web Class)
28283 Starts Jun 16, '10
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*Communications Training Officer Instructor
*To take this course you must have a
Communications Training Officer course certificate.

Price: $459       Member Discount $20      Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
  Institute Online
(Web Class)
27175 Starts Feb 24, '10
  Institute Online
(Web Class)
27294 Starts Mar 31, '10
  Institute Online
(Web Class)
27400 Starts Apr 28, '10
  Institute Online
(Web Class)
27489 Starts May 26, '10
  Institute Online
(Web Class)
27498 Starts Jun 30, '10
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Communications Training Officer
Price: $259       Member Discount $20      Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
Morristown, NJ 28474 Feb 8-10, '10
FULL   Institute Online
(Web Class)
27180 Starts Mar 3, '10
FULL   Clarksville, TN 28253 Mar 8-10, '10
  Spanish Fork, UT 28678 Mar 22-24, '10
  Thornton, CO 28719 Mar 22-24, '10
  Institute Online
(Web Class)
27391 Starts Apr 7, '10
  Tallahassee, FL 28796 Apr 12-14, '10
  Institute Online
(Web Class)
27403 Starts May 5, '10
  Institute Online
(Web Class)
27492 Starts Jun 2, '10
  Conway, AR 28699 Jun 15-17, '10
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Communications Center Supervisor
Price: $349       Member Discount $20      Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
FULL   Institute Online
(Web Class)
27169 Starts Feb 10, '10
  Institute Online
(Web Class)
27181 Starts Mar 10, '10
  Institute Online
(Web Class)
27392 Starts Apr 14, '10
  Bridgeport, CT
28795 Apr 14-16, '10
  Fargo, ND
28797 May 10-12, '10
  Institute Online
(Web Class)
27404 Starts May 12, '10
  Institute Online
(Web Class)
27493 Starts Jun 9, '10
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Customer Service in Today's Public Safety Communications Center
Price: $199       Member Discount $20     Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
Salem, OR 28439 Feb 9, '10
FULL   Institute Online
(Web Class)
27987 Starts Feb 17, '10
  Portsmouth, NH 28591 Mar 19, '10
  Institute Online
(Web Class)
27988 Starts Mar 24, '10
  Franklin, TN 28505 Apr 8, '10
  Franklin, TN 28628 Apr 9, '10
  New Albany, OH 28791 May 13, '10
  Institute Online
(Web Class)
27989 Starts May 19, '10
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CISM: Group Crisis Intervention
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Please contact APCO Institute at 1-888-272-6911 for details on this course.
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EMD Concepts
Price: $199       Member Discount $20      Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.

EMD-Concepts can no longer be used as a prerequisite to the Emergency Medical Dispatch Instructor course. Those wishing to become an EMD Instructor must complete an APCO EMD course that is now available online.

Please note: Completion of EMD Concepts will not result in an individual being certified as an APCO Institute Certified Emergency Medical Dispatcher. This is an awareness level course only. Anyone wishing to become an APCO Institute Certified EMD will still need to successfully complete the APCO Institute Emergency Medical Dispatch Course.

Register Conf Class Location Class # Dates
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Emergency Medical Dispatch (EMD)
*To take this course you must provide the following:
    - Documentation of current certification in CPR from
      the American Heart Association, American Red Cross or equivalent
    - Documentation of completion of a formal basic telecommunicator program

Note:The online EMD course requires students to attend a web seminar in week three and a practical practice conference call in week six. The week three web seminar lasts approximately one hour. The week six practical practice conference call lasts around 1.5 hours. The final practical practice is completed by a one-on-one conference call with the instructor at the end of the course.

These sessions may or may not be during the student's regularly scheduled work time, especially if the student works overnight. Arrangements will/may have to be made at the agency level to allow the student to attend these required sessions.
Price: $379       Member Discount $20      Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
FULL   Institute Online
(Web Class)
26883 Starts Feb 17, '10
  Institute Online
(Web Class)
27183 Starts Mar 24, '10
  Institute Online
(Web Class)
28818 Starts April 28, '10
  Institute Online
(Web Class)
27486 Starts June 2, '10
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*EMD Instructor
*To take this course you must have the following:
    - APCO Institute Emergency Medical Dispatch Certification
    - CPR Certification
    - Basic EMT Certification (for Candidates wishing to instruct the medical portion
      of the course or wishing to instruct the entire course alone)
    - Completion of a formal basic telecommunicator training program
Price: $459       Member Discount $20      Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
  Institute Online
(Web Class)
27174 Starts Feb 24, '10
  Institute Online
(Web Class)
27295 Starts Mar 31, '10
  Post Falls, ID 28680 April 19-23, '10
  Institute Online
(Web Class)
27401 Starts Apr 28, '10
  Institute Online
(Web Class)
27490 Starts May 26, '10
  Institute Online
(Web Class)
27499 Starts Jun 30, '10
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Fire Service Communications 1st Edition
Price: $379       Member Discount $20      Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
  Institute Online
(Web Class)
27170 Starts Feb 10, '10
Romeoville, IL 28140 Feb 22-25, '10
Titusville, FL 28454 Mar 8-11, '10
  Institute Online
(Web Class)
27182 Starts Mar 10, '10
  Walhalla, SC 28589 Mar 16-19, '10
  Institute Online
(Web Class)
27393 Starts Apr 14, '10
  Yorkville, IL 28794 May 4-7, '10
  Deerfield Beach, FL 28445 May 18-21, '10
  Institute Online
(Web Class)
27405 Starts May 12, '10
  Institute Online
(Web Class)
27494 Starts Jun 9, '10
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*Fire Service Communications Instructor 1st Edition
*To take this course you must have successfully completed the
Fire Service Communications, 1st Edition student course.

Price: $459       Member Discount $20      Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
  Institute Online
(Web Class)
27173 Starts Feb 24, '10
  Institute Online
(Web Class)
27293 Starts Mar 31, '10
  Institute Online
(Web Class)
27399 Starts Apr 28, '10
  Institute Online
(Web Class)
27488 Starts May 26, '10
  Institute Online
(Web Class)
27497 Starts Jun 30, '10
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Stress in Emergency Communications: Recognition, Reduction, and Management Course
Price: $150       Member Discount $20      
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Please contact APCO Institute at 1-888-272-6911 for details on this course.
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The Telecommunicator's Role in Homeland Security
Price: $199       Member Discount $20      Institute Online Class add $50
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
  Middletown, VA 27796 Mar 19, '10
  Portsmouth, NH 28593 Mar 30, '10
  Institute Online
(Web Class)
27395 Starts Apr 21, '10
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Active Shooter Incidents for Public Safety Communications
Price: $199       Member Discount $20
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
Salem, OR 28441 Feb 10, '10
Titusville, FL 28455 Mar 12, '10
  Portsmouth, NH 28592 Mar 29, '10
  Franklin, TN 28506 April 7, '10
  Culpeper, VA 28446 May 6, '10
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Leadership Certificate Program
Registered Public-Safety Leader
By Invitation Only
    
Price: $995
Register Conf Class Location Class # Dates
  Institute Online
(Web Class)
28219 Starts Apr 20, '10
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Radio Tech Test for the Public Safety Radio Technician Certificate
Price: $99       Member Discount $20     
A √ in the Conf column indicates class is Confirmed to begin as scheduled.
Classes are normally confirmed about 3 weeks prior to the start date.
Register Conf Class Location Class # Dates
  Online Test 28327 February 2010
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Amber Alert Training Video
A $50 registration fee allows access to the selected video for 30 days. Confirmation of registration and an access code will be sent via email.
For this course click here to register
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Suicidal Callers Training Video
A $50 registration fee allows access to the selected video for 30 days. Confirmation of registration and an access code will be sent via email.
For this course click here to register
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TTY - Call recognition and Processing Training Video
A $50 registration fee allows access to the selected video for 30 days. Confirmation of registration and an access code will be sent via email.
For this course click here to register
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Peoplesafe® RF Safety Training
*** Special Pricing through December 31, 2008: $125 ***
Price: $325       Member Discount $75     
For the APCO member discount enter this promotion code when registering: APCOps08
This is an on-demand test
For this course click here to register
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