Learn More About Online Courses

APCO recognizes that you have a busy schedule and that working in an ECC is not a traditional 9-to-5 role. For this reason, all Institute courses are delivered online. Online courses are not self-paced. They are instructor-led and require engagement and participation. With 24-hour access from any internet-enabled device, participants can train at times that best fit their schedules while still following a structured course format.

  • Course Format and Benefits

    How long does it take to complete an online course?
    APCO Institute Online delivers instructor-led courses entirely through the internet. These courses are not self-paced; participants follow a structured schedule and engage in guided learning activities led by an instructor. Course lengths vary depending on the program, typically ranging from two to six weeks. Participants should expect to dedicate approximately 4–5 hours per week to each course. This time includes both online activities, such as coursework and interaction with instructors and fellow participants, as well as offline work, including reading assignments and completing coursework.

    Do I have to be online at a certain time?
    Online courses are instructor-led and follow a structured schedule; they are not self-paced.

    Online courses begin on either Monday or Wednesday. New course modules and assignments are released weekly on the course start day. Participants may access and work through the course materials at times that are convenient for them, however, participation is required. Each participant must log in and engage in the course by the second day of each week (Wednesday/Friday). All assignments, quizzes, and exams must be completed and submitted by Sunday or Tuesday following the module release, depending on the course schedule.

    Several courses do require scheduled meetings, such as instructor courses and EMD. The instructor will post available times in the classroom.

    Do online courses have real instructors?
    Online courses are instructor-led by one of our esteemed adjunct instructors who will interact with participants and provide feedback on assignments.

  • Technical Requirements
  • Attendance Policy

    APCO Attendance Policy
    APCO has a 90% rule (attendees must attend a minimum of 90% of a course) for all courses. Attendees must not miss more than 10% of the course time or assignments to be eligible for course credit.

    What if I am on vacation during the course?
    We recommend that you do not register yourself or others for an online course if you anticipate being unavailable during the course period.

  • Final Exams
  • Course Materials

    Is there a cost for textbooks?
    A digital manual is included in the tuition cost for all online courses. Digital manuals may be downloaded and printed. Several courses offer an option to purchase a hardcover manual at an additional cost.

  • Logging In and Course Access

    Where do I log in?
    If you do not already have one, set up an account on the APCO Institute Online Training site.

    Please be sure to use the same email address and legal name that you use for My APCO. A confirmation email will be sent to your email address within 30 minutes.

    Please add apcointl.org to your safe senders list and add [email protected] to your address book to ensure important updates are delivered to your inbox and not your spam folder.

    Where can I find my enrollment key?
    You will receive an email two days prior to the course start date, which will include the course information, including an enrollment key and instructor contact information.

    You can also find your course information, including the enrollment key, under My Classes Taken in Training Central beginning two days prior to the course start date. Select the blue "Class Info" button next to the course name.

  • Support

    What if I have questions or get behind?
    Please reach out to your instructor and/or [email protected]. If you have questions or problems keeping pace with the course, they are ready to help.

Important Information
Applicable to All APCO Courses

REGISTRATION

Please visit our Schedule and Registration page to register for an upcoming course.

Per the registration policy, any registration received within ten days of the course start date will receive a $25.00 late fee and must be included with the tuition payment.

For more information, access the APCO Institute registration policy.

CANCELLATION 

Per the APCO Institute registration policy, the following applies to cancellation requests prior to the course start date:

  • All cancellations must be submitted in writing and may be emailed to [email protected].
  • Any registration canceled more than 21 days prior to the start of the scheduled course will receive a refund, minus a $25.00 administrative fee.
  • Cancellations less than 21 days before the course will receive a 50% tuition refund.
  • No refunds for no shows or cancellations received on or after the course start date.

TRANSFERS/SUBSTITUTIONS

  • Transfers or substitutions are only permitted before the course start date.
  • Only one transfer or substitution is allowed per registrant/per course.
  • Transfer/substitution fee: $50.00.

See our registration policy for more information.

CERTIFICATION

Upon successful completion of the course, please allow up to three weeks for certificate processing. Once your certificate is available, you will receive an email containing instructions and a link to download and print it.

Certificates are also accessible through APCO’s Training Central, an online platform that securely stores your training records. Training Central provides 24/7 access to your course history and certificates, allowing you to view, download and print your records at any time.