Learn More About Live In-Person Courses

APCO Institute offers live training at APCO headquarters, at the annual conference or in your region with you under contract at your agency. Individuals in your agency who have been certified as APCO instructors for a discipline may also teach that course in your agency for only the cost of materials.

Course length varies by class, generally from one to five days. See the course description for more information on individual course length.

Live classes generally run from 8:00 a.m. – 5:00 p.m. with one hour for lunch, but this can vary depending on the hosting agency and instructor preference. Class times will be noted in your course confirmation email.

  • Locations and Schedule

    Where does APCO Institute offer live training?
    APCO Institute offers live training at APCO headquarters, at the annual conference, throughout various regions, and on-site at individual agencies through contracted training.

    How long are APCO Institute live courses?
    Course length varies depending on the class, typically ranging from one to five days. Specific course duration is listed in each course description.

    What are the typical daily hours for live courses?
    Live classes generally run from 8:00 a.m. to 5:00 p.m., including a one-hour lunch break. However, schedules may vary based on the hosting agency and instructor preferences. Final class times are confirmed in your course confirmation email.

  • On-Site Training for Your Agency

    Can APCO deliver training directly to my agency?
    Yes. APCO Institute offers contracted-on-site training that allows agencies to schedule courses for their staff at their own location. This option is also ideal for chapter conferences or agencies training multiple employees at once. Learn more.

    How do I request contracted training for my agency?
    Agencies interested in contracting APCO training should contact the APCO Institute for more information and scheduling options.

  • APCO Agency Instructor Program

    What is the APCO Agency Instructor program?
    The APCO Agency Instructor Program allows agencies to certify staff members to teach APCO courses internally. This enables agencies to conduct training in-house, significantly reducing training costs.

    What is the cost of using an APCO agency instructor?
    Agencies using certified APCO agency instructors only pay for manuals. There are no additional instructor fees, making it a cost-effective training solution.

    Which courses can APCO agency instructors teach?
    Certified APCO agency instructors are authorized to teach the following courses:

    • Public Safety Telecommunicator
    • Fire Service Communications
    • Law Enforcement Communications
    • Emergency Medical Dispatch
    • Communications Training Officer
  • Final Exams

    How are live course final exams conducted?
    All attendees must complete the final exam for certification through the APCO Institute Online Training site. The final exam will be available starting at 2 p.m. ET on the last day of the course and will automatically close at 5 p.m. ET two days after the course end date.

    Work with your instructor/agency to ensure access to the final exam. Allow yourself ample time to complete. Any issues must be reported to APCO and your instructor/agency immediately.

  • Course Materials
  • Logging In and Course Access

    Where do I log in?
    If you do not already have one, set up an account on the APCO Institute Online Training site. Please be sure to use the same email address and legal name that you use for My APCO. A confirmation email will be sent to your email address within 30 minutes.

    Please whitelist apcointl.org and add [email protected] to your address book to ensure important updates are delivered to your inbox and not your spam folder.

    Where can I find my enrollment key?
    You will receive an email on the last day of the course including the enrollment key and other exam details. You can also find your final exam information, including enrollment key, under your My Classes Taken in Training Central

  • Support

    What if I have questions or get behind?
    Please reach out to your instructor. If you have questions or problems keeping pace with the course, they are ready to help.

Important Information
Applicable to All APCO Courses

REGISTRATION

Please visit our Schedule and Registration page to register for an upcoming course.

Per the registration policy, any registration received within ten days of the course start date will receive a $25.00 late fee and must be included with the tuition payment.

For more information, access the APCO Institute registration policy.

CANCELLATION 

Per the APCO Institute registration policy, the following applies to cancellation requests prior to the course start date:

  • All cancellations must be submitted in writing and may be emailed to [email protected].
  • Any registration canceled more than 21 days prior to the start of the scheduled course will receive a refund, minus a $25.00 administrative fee.
  • Cancellations less than 21 days before the course will receive a 50% tuition refund.
  • No refunds for no shows or cancellations received on or after the course start date.

TRANSFERS/SUBSTITUTIONS

  • Transfers or substitutions are only permitted before the course start date.
  • Only one transfer or substitution is allowed per registrant/per course.
  • Transfer/substitution fee: $50.00.

See our registration policy for more information.

CERTIFICATION

Upon successful completion of the course, please allow up to three weeks for certificate processing. Once your certificate is available, you will receive an email containing instructions and a link to download and print it.

Certificates are also accessible through APCO’s Training Central, an online platform that securely stores your training records. Training Central provides 24/7 access to your course history and certificates, allowing you to view, download and print your records at any time.