Earn Free CDEs With PSC Magazine Articles and Exams
Each issue of PSC magazine contains two continuing dispatch education (CDE) articles. Read the article and take the accompanying exam, available in the magazine and online, to earn continuing education credit. Unless indicated otherwise, each article and exam is worth one CDE.
Please note: Dated materials or information are current, applicable and relevant only as of the date of their issue and should not be relied upon as being current after that date. Nor is any of this information intended to serve as agency guidelines. As always, APCO advises you to follow your agency’s policies and procedures.
CDE #73789 Interoperability Gap
This article provides an overview of interoperability: What it means, how the Interoperability Continuum guides it, the technical standards and best practices that support it, the challenges agencies face, and ways to close remaining gaps.
Interoperability is advancing in some areas, but lingering barriers keep the goal just out of sight.
CDE #73790 Strengthening 9-1-1 Through Mutual Aid
As the nerve center for 9-1-1 services, emergency communications centers (ECCs) must keep operating through everything from natural disasters to prolonged critical incidents. When staffing is stretched thin or call volume spikes, both operations and public safety are put at risk. The Telecommunicator Emergency Response Taskforce (TERT) program was cre-ated to meet this challenge.
The Telecommunicator Emergency Response Taskforce (TERT) brings structure, training and support to safeguard operations when disaster strikes.
More CDE Articles
The following titles are currently available:
All CDE exams must now be accessed at https://www.training-apcointl.org/.
2025
CDE #73786 Relationship Business
CDE #73785 Charting the Course
CDE #73784 9-1-1 Goes to School
CDE #73782 Adding Up the Past, Present & Future
CDE #73781 Origin of Standards
2024
CDE #67615 Emergent Activation
CDE #67613 Only You Can Prevent Cyber Fires
CDE #67612 Changing of the Guard
CDE #67611 Professional Development Primer
CDE #67610 Escape the Stress Cascade
CDE #67609 Wisdom of the Staffing Summit
CDE #67607 Culture of Kindness
Using CDE Articles for Recertification
To receive a complimentary certificate of completion.
Take the CDE exam online. Go to https://www.training-apcointl.org/ to create your username and password. Enter “CDE article” in the search box, and click on “Public Safety Communications Magazine Article Exams,” then click on ”enroll me” and choose the name of the CDE to begin the exam. Upon successful completion of the exam, a certificate of achievement will be available for download/printing.
To use the CDE articles for credit toward APCO recertification(s)
Each CDE article is equal to one credit hour of continuing education
- Study the CDE article in this issue.
- Answer the test questions online or on the quiz page from the magazine article. (Photocopies are not required.)
- Add/upload your CDE article information and certificate of achievement in the “My Classes Taken” section of APCO’s Training Central.
To use the CDE articles for anything other than APCO recertifications and get a printed copy of the certificate:
- Answer the test questions. Photocopies are acceptable, but please don’t enlarge them.
- Fill out the ordering information below and mail with the completed exam to:
APCO Institute
351 N. Williamson Blvd.
Daytona Beach, FL 32114 - Include payment of $15.
