Earn Free CDEs With PSC Magazine Articles and Exams
Each issue of PSC magazine contains two continuing dispatch education (CDE) articles. Read the article and take the accompanying exam, available in the magazine and online, to earn continuing education credit. Unless indicated otherwise, each article and exam is worth one CDE.
Please note: Dated materials or information are current, applicable and relevant only as of the date of their issue and should not be relied upon as being current after that date. Nor is any of this information intended to serve as agency guidelines. As always, APCO advises you to follow your agency’s policies and procedures.
CDE #77091 Technology Training Matters
Every second counts when a 9-1-1 call is placed. Imagine you’re in the middle of a major crisis — a chaotic traffic accident with multiple callers or a fire rapidly consuming a structure. The caller is screaming; their voice is breaking. Your focus should be entirely on gathering critical information and providing lifesaving instructions. But what if you can’t?
When technology becomes second nature, telecommunicators can focus entirely on the caller instead of the console.
CDE #77092 The Case for Accommodation
This year marks the 36th anniversary of the Americans with Disabilities Act (ADA). ECCs should be familiar with all ADA compliance standards; however, for the purposes of this article, two foundational areas are highlighted: 1) employment standards and 2) accessible design standards.
Is your ECC prepared to manage an Americans with Disabilities Act accommodation request?
More CDE Articles
The following titles are currently available:
All CDE exams must now be accessed at https://www.training-apcointl.org/.
2026
CDE #77092 Case for Accommodation
CDE #77091 Technology Training Matters
2025
CDE #73786 Relationship Business
CDE #73785 Charting the Course
CDE #73784 9-1-1 Goes to School
CDE #73782 Adding Up the Past, Present & Future
CDE #73781 Origin of Standards
2024
CDE #67615 Emergent Activation
CDE #67613 Only You Can Prevent Cyber Fires
CDE #67612 Changing of the Guard
CDE #67611 Professional Development Primer
CDE #67610 Escape the Stress Cascade
CDE #67609 Wisdom of the Staffing Summit
Using CDE Articles for Recertification
To receive a complimentary certificate of completion.
Take the CDE exam online. Go to https://www.training-apcointl.org/ to create your username and password. Enter “CDE article” in the search box, and click on “Public Safety Communications Magazine Article Exams,” then click on ”enroll me” and choose the name of the CDE to begin the exam. Upon successful completion of the exam, a certificate of achievement will be available for download/printing.
To use the CDE articles for credit toward APCO recertification(s)
Each CDE article is equal to one credit hour of continuing education
- Study the CDE article in this issue.
- Answer the test questions online or on the quiz page from the magazine article. (Photocopies are not required.)
- Add/upload your CDE article information and certificate of achievement in the “My Classes Taken” section of APCO’s Training Central.
To use the CDE articles for anything other than APCO recertifications and get a printed copy of the certificate:
- Answer the test questions. Photocopies are acceptable, but please don’t enlarge them.
- Fill out the ordering information below and mail with the completed exam to:
APCO Institute
351 N. Williamson Blvd.
Daytona Beach, FL 32114 - Include payment of $15.
