AI Resources for ECCs and Public Safety Telecommunicators

Over the past couple of years, AI-powered solutions have changed how numerous industries operate. With staffing levels low for many agencies, next-generation technology increasing data inputs and call volumes steadily increasing, ECCs have begun to ask how AI might be able to help in emergency communications.

These resources are intended to inform 9-1-1 professionals about how AI is being used in public safety communications today and continue the discussion of how to effectively implement AI in the future.

NTIA Report: AI-Driven Transformation in 9-1-1 Operations

The National Telecommunications and Information Administration (NTIA) conducted a national landscape analysis to understand how 9-1-1 Centers are engaging with AI and other emerging technologies. This research surfaced insights directly from public safety leaders, highlighting early successes, common challenges, and areas of opportunity.

This paper summarizes insights from NTIA’s national research effort that included an AI Symposium, four site visits, and 14 interviews with 9-1-1 leaders. It is designed to help 9-1-1 Center Directors and local officials understand how AI is being used effectively today and what is needed to scale its benefits.

Download the white paper

PSC Articles

PSC, APCO’s bi-monthly magazine is the authoritative source of information on public safety communications worldwide. APCO’s annual January/February issue of PSC magazine focuses on technology.

PSC magazine, in either print or digital form, is a benefit of APCO membership. To read all of the related stories from past issues, members can log in to view the PSC back issues. If you are not a member, you can access the stories by joining APCO International.

Look for these articles in the January/February 2026 issue:

  • AI at the Console: Reinforcement, Not Replacement
  • Beyond the Call: How AI Improves the Non-Emergency Experience

Recent issues and articles include:

January/February 2025 Issue

Articles From Other Issues

  • CDE #73787: Making AI Count in the ECC (Sept/Oct 2025)
  • The Public Safety Communications Force Multiplier (Sept/Oct 2025)
  • Dispatching in the Drone Zones (Jan/Feb 2024)
  • Chatbot 9-1-1 (Jan/Feb 2023)
  • Artificial Intelligence for the ECC (Nov/Dec 2021)

Webinars

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CDEs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to access both live and recorded webinars.

The Evolving Role of AI in ECCs
October 29, 2025
Sponsored by Hexagon

AI Threats & New Solutions for Connecting Stalled 9-1-1 Calls
September 18, 2025

ECC Leadership & AI: Smarter Decision-Making for a Stronger 9-1-1 Center
May 15, 2025
Sponsored by Eventide

From Stone Age to Space Age: Redefining ECC Call Logging Using AI
December 17, 2024
Sponsored by Revcord