The role of the telecommunicator has transformed from call taker to real-time information navigator: a professional who manages dozens of inputs, interprets live data, coaches panicked callers, anticipates responder needs and makes high-stakes decisions with limited information.
APCO Hosts Wellness & Workforce Summit
On February 18-19, 2026, APCO hosted the Wellness & Workforce Summit, an event that built on previous wellness and staffing summits to advance the conversation around workforce sustainability in public safety communications. Over 175 attendees gathered for two full days of education, emotional discussions, technology demonstrations and collaboration.
Break Point
A telecommunicator emerges from personal and professional tragedy
determined to give colleagues’ mental health challenges a voice.
APCO Hosts Second 9-1-1 Wellness Summit
On March 2-3, more than 150 attendees gathered for the second 9-1-1 Wellness Summit in Portland, Oregon.
APCO’s 9-1-1 Wellness Summit Provides Ideas, Action Plans and Support
Health and wellness in 9-1-1 has been discussed in many formats and the Summit was an opportunity for attendees to share face-to-face, be vulnerable and take home the tools they need to create successful wellness programs back at their agencies.
APCO Welcomes Reintroduction of Important Wellness Legislation, the PROTECT 9-1-1 Act
Today, U.S. Representatives Robin Kelly (D-IL), Norma Torres (D-CA), and Brian Fitzpatrick (R-PA), along with several of their colleagues, reintroduced the Providing Resources and Occupational Training for Emotional Crisis and Trauma in 9-1-1 Act, or the ‘‘PROTECT 9-1-1 Act.”
