When Ohio Telecommunicator Emergency Response Taskforce (TERT) arrived at the Bumcombe County, North Carolina, emergency communications center they found public safety telecommunicators sleeping under their desks.
2024 Hurricane Helene: Validating North Carolina NG9-1-1
In September 2024, the system was put to the test when Hurricane Helene inflicted hundreds of billions of dollars worth of damage to the southeast, including the 9-1-1 infrastructure.
When Disaster Strikes: How the FCC and TERT Step In
This session explored how both federal agencies and public safety telecommunicator teams respond when disasters strike, offering practical insights and real-world experiences.
Eye of the Storm
As a public safety telecommunicator in Buncombe County, North Carolina, for more than eight years, I have experienced many critical incidents. But nothing could have prepared me for the catastrophe that the city of Asheville experienced during Hurricane Helene.
