Successful training in the ECC depends on building rapport, fostering psychological safety, and ensuring that trainees feel like they belong to the culture of the organization.
Capitol Insights: From the Desk of Government Affairs
This panel brought together policy experts from leading 9-1-1 and public safety organizations for a candid conversation about the federal issues shaping the future of 9-1-1 and emergency communications.
Drone Technologies Transforming Disaster Response
In the days and weeks that followed Hurricane Helene, agencies and companies from all over the country stepped in to help, a few of which include Ovrwatch, Skydio, and the Brookhaven Police Department and their Drone as a First Responder team.
Next Generation of Dispatchers – High School Program
The presentation highlighted how ECCs can collaborate with educational institutions to design school-based programs that introduce students to the emergency response landscape.
Assess Your Center’s People Orientation: A Path to Success
What makes an emergency communications center truly thrive? It’s not just policies, protocols, or staffing levels — it’s people.
APCO 2025 Heads to Baltimore
July 27-30 is going to be special in Charm City this year when APCO 2025 comes to Baltimore. It will be the third time in the 21st century that the APCO Conference & Expo has visited Baltimore, and it gives attendees easy access to the heart of the city.
