On October 7, 2025, at the APCO AI Summit, APCO International announced a new partnership with the Industry Council for Emergency Response Technologies (iCERT) to launch a new program to promote the responsible implementation of artificial intelligence (AI) in emergency response and public safety communications systems.
AI in Emergency Response Workgroup Interest
Artificial Intelligence Integration in 9-1-1 Centers
Jeremy Hill of the NTIA led a compelling panel discussion on the integration of artificial intelligence (AI) in 9-1-1 centers, sharing insights from a yearlong NTIA project, which conducted a comprehensive cross-country analysis to document the transformative impact AI is already having on public safety communications.
AI – Let’s Talk a Bot it!
This Think Tank session provided an overview of how AI voice/chat bots work, foundational concepts of conversational design and bot training tools, and ideas for applications in your operations workflows.
The Double-Edged Sword of AI in Emergency Communications
Attendees examined how AI can both strengthen and challenge cybersecurity efforts within emergency communications centers (ECCs).
Break Point
A telecommunicator emerges from personal and professional tragedy
determined to give colleagues’ mental health challenges a voice.
APCO Hosts a Public Safety Communications Event With PSBTA
On March 18-19, APCO International hosted a special event with the Public Safety Broadband Technology Association (PSBTA) in Washington, DC that focused on public safety’s use of 4.9 GHz and Artificial Intelligence (AI). Attendees gathered to discuss innovations and evolutions in public safety communications technologies, and they heard from speakers in the public safety communications industry from the emergency communications centers (ECCs) themselves to industry partners.
The Expanded Emergency Response Ecosystem
Representatives from the National Telecommunications and Information Administration (NTIA) led a session on the Expanded Emergency Response Ecosystem, which highlighted the comprehensive vision of next generation 9-1-1 (NG9-1-1) and how emergency communications centers (ECCs) can benefit from this vision.
Artificial Intelligence for Training
APCO Adjunct Instructor Charles Vitale, from Rochester, NY, captivated his audience in this session by demonstrating how useful AI can be in an ECC training program, noting especially how artificial intelligence can help a trainer or manager who is suffering from a lack of time to accomplish tasks due to reduced staffing.
Chatbot 9-1-1
One technology being considered is chatbots — or bots — for non-emergency calls and for assistance during significant events.
