It is just over an hour and a half into a Saturday shift at Allen Communications in the Allen, Texas, Police Department when a voice comes over the main police channel: “I think we got shots fired at the outlet mall.”
Active Shooter: Dispatching in the Line of Fire
Active shooter calls for service are growing in numbers, and PSTs are affected by them.
15 Seconds in July: Lessons from the Greenwood Mall Shooting
This session detailed the events as they unfolded on July 17, 2022. During this event, six people were shot and three victims succumbed to their injuries.
Keys to Handling a Mass Shooting as a Public Safety Telecommunicator
During a mass shooting, the ECC will be overwhelmed with calls. There will be calls from persons involved in the incident, friends and family of those affected, and potentially the shooter. The telecommunicator must process calls quickly to obtain as much information as possible.
