This standard is intended to assist Emergency Communications Center (ECC) Managers and their governing authorities to identify their current level of service capability. An assessment tool is provided to objectively assess capabilities of the PSAP against models representing different levels of preparedness, survivability and sustainability amidst a wide range of natural and man-made events. The second version includes the addition of “Day-to-Day” operations service capability criteria items and updates to “Survivability” items based upon lessons learned in the field since the original publication.
