To establish the core competencies and minimum training requirements for the Quality Assurance Evaluator (QAE), this standard was developed in recognition of the growing need for consistent and effective oversight within public safety communications. The QAE role emerged as agencies sought dedicated professionals to assess telecommunicator performance, support quality improvement initiatives, and ensure accountability in service delivery. This standard was created through a collaborative process that engaged high-performing incumbent QAEs, whose expertise and real-world experience informed the knowledge, skills, and abilities identified as essential to the role. Its purpose is to provide agencies with a clear and consistent framework for training and professional development, while allowing flexibility for agency-specific practices and operational needs.
