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This standard is intended to equip industry stakeholders, both individuals and agencies, with the tools and perspectives necessary for a proactive approach to detecting and mitigating the stress related challenges of the job of the Public Safety Telecommunicator.

This cybersecurity training standard addresses training for ECC staff, including public safety telecommunicators (PSTs), supervisors, ECC management and ECC administration. It also addresses training for personnel who are not in professional technical positions, but who are privileged users with administrative privileges allowing them to handle some technical tasks such as application installation, operating system updates, application administration, database management or system administration.

This standard identifies the core competencies and minimum training requirements for the Public Safety Communications Manager/Director. This position is typically tasked with managing and directing all aspects of a public safety communications center, while effectively utilizing leadership skills, resources, and partnerships in order to successfully provide emergency communications service.

This standard identifies the core competencies and minimum training requirements for Public Safety Communications Center Instructor, herein referred to as Instructor. This position is typically tasked with the delivery of training within the communications agency.

This standard identifies the core competencies and minimum training requirements including radio, computer-aided dispatch and GIS systems for Technicians. Technology is critical to the administration of public safety communications. There is a need to provide a consistent foundation for the knowledge, skills, and abilities needed to fulfill this critical function.

This standard identifies the core competencies and minimum training requirements for Quality Assurance Evaluators (QAE). The QAE administers the Quality Assurance/Quality Improvement (QA/QI) process by providing compliance oversight, reviewing, and documenting an evaluation of the level of compliance with agency directives and standards in an ongoing effort to ensure the highest levels of service to the public and emergency responders.

This standard identifies the core competencies and minimum training for individuals performing the task of training coordination.  This position is typically tasked with the planning, development, coordination, implementation, and administration of training within an agency.

This standard identifies the core competencies and minimum training requirements for Public Safety Communications Supervisors. This position is typically tasked with managing daily operations, performing administrative duties and maintaining employee relations. This position provides leadership and guidance to employees in order to achieve the agency’s mission, while providing service to the public and emergency responders.

This standard identifies the core competencies and minimum training requirements for Public Safety Communications Training Officers (CTO). This position is typically tasked with on-the-job training of agency employees on the essential duties and tasks of a Public Safety Communications Telecommunicator.