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9-1-1 Resources

Information on COVID-19 for Emergency Communications Centers

This webpage is dedicated to aiding APCO members in learning more about COVID-19 and how agencies can prepare.  We will post new information as it becomes available.

Free Webinars

COVID-19 Q&A With 9-1-1 Center Leaders: May Update
(Recorded Webinar) 
Friday, May 1 | View Recording
Please note: If you did not pre-register for this webinar, we will not be able to offer you continuing education credits. 

COVID-19 and 9-1-1: Get the Facts From CDC Officials and the Ground-Truth Perspective of a 9-1-1 Center
(Recorded Webinar) 
Thursday, April 2 | View RecordingKey Takeaways and Follow-Up Q&A
Please note: If you did not pre-register for this webinar, we will not be able to offer you continuing education credits. 

COVID-19 Q&A With 9-1-1 Center Leaders
(Recorded Webinar) 
Friday, April 3 | View Recording
Please note: If you did not pre-register for this webinar, we will not be able to offer you continuing education credits

COVID-19 Resources

 

  • Global Increase in Malicious Cyber Activity Related to COVID-1
    Reports indicate that there has been a global increase in malicious cyber activity related to COVID-19. Bad actors are preying on fear and attempting to profit from it. Among these attacks were targeted email phishing attempts against US-based medical providers. These attempts leveraged email subject lines and content related to COVID-19 to distribute malicious attachments, which exploited Microsoft Word Document files, 7-zip compressed files, Microsoft Visual Basic Script, Java, and Microsoft Executables.The FBI is providing indicators of compromise related to these phishing attempts to assist network defenders in protecting their environments. Additionally, the FBI is providing the attached list of hashes related to additional COVID-19 phishing. APCO is passing this information along to ensure that our members have the latest tools available to defend against this threat. Please share this information with your IT departments, vendors, and service providers as you see fit.

APCO Resources

As a reminder, all APCO EMD agency EMD instructors and EMD Managers have access to the Pandemic guidecard and information in their PSConnect communities.

PSConnect COVID-19 Discussion Forum

APCO has created a PSConnect discussion group for members to ask questions and share information regarding the COVID-19 response and impact on emergency communications centers. This is intended to serve as a hosted discussion among members and is not monitored by APCO staff for the purpose of responding to inquiries.

This forum, and the content herein, does not represent any official position by APCO International. It is offered as a service to our members and agencies and intended for information sharing and situational awareness.  The forum is not monitored by APCO Staff.  For any official guidance, please refer to governmental authorities.