Many AI tools in public safety focus on live transcripts or
post-call summaries. While helpful for QA and review, these tools often don’t
address what call takers actually need during a live 911 call when time,
attention, and clarity matter most.
This session shares lessons on how AI is being used to support call takers in
the moment without increasing distraction or screen-switching. Speakers will
discuss how guidance is kept relevant, role-appropriate, and aligned with local
policy so call takers can stay focused on the caller instead of the tool.
Key takeaways:
- Why transcripts fall short during live 9-1-1 calls.
- What actually reduces cognitive load for call takers.
- How to support call takers without adding screens or steps.
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