Join us for a webinar designed for ECC leaders and supervisors striving to improve team performance, morale and retention. Traditional annual evaluations often fail to inspire meaningful growth, leaving employees surprised and disengaged. This session will introduce a better way – through technology, continuous feedback and coaching that empowers employees while enhancing supervisor and dispatch center efficiency.
What you’ll learn:
- Why traditional evaluations fall short and how they impact morale.
- How QA/QI programs can be used as proactive coaching tools.
- The role of acknowledgement and recognition in boosting morale.
- Practical strategies for integrating feedback and QA insights into daily operations.
- How technology can simplify QA/QI workflows, performance tracking and feedback delivery.
Speakers:
- Leslye Harrell, Product Manager, Vector Solutions (former operations manager, Hendrick’s County Communications)
- Sgt. Doug Kazensky (ret.), Sr. Solutions Engineer, Vector Solutions
- Jason E. Kern, Executive Director, Lake Consolidated Emergency Communications (LakeComm)
