New technology has promised better outcomes for 9-1-1 for decades, yet too often it adds more screens, more steps, and more stress for telecommunicators.
This session explores why “more tech” has historically meant more cognitive load, and how a new generation of AI-assisted tools is changing that model. Learn how real-time automation and predictive guidance can support call takers in the moment without taking control away from them, improving consistency, reducing screen switching, and protecting emergency response capacity.
Key Takeaways:
- Why new technology has typically increased cognitive load during live calls.
- What predictive, real-time support looks like inside actual emergency communications center (ECC) workflows.
- How predictive AI can reduce routine workload while keeping telecommunicators in control.
Speaker:
Sponsored by 
- Max Keenan, CEO/co-founder, Aurelian
