The “Human Factor”, whether referring to hiring, retention or recognition, presents an extreme challenge to a highly skilled workforce with mission critical outcomes. The resources in this section can help you meet these challenges by identifying different ways to address staffing through recruitment/hiring practices, training, health impact awareness and mitigation, turnover and other human factors identified within public safety communications.
Recruitment
- 9-1-1 Recruitment Card – Sarasota, FL (sample)
- APCO Career Services
- APCO Standards; Telecommunicator, Supervisor, Manager, CTO
- Becoming a 911 Dispatcher
- Brochure – NorCom WA (sample)
- Companies that Use Social Media to Recruit Have Lower Turnover
- King Co Sheriff 911 Recruitment Brochure
- Recruitment & Hiring Policy NorCom WA
- Refer a Friend Prize
Recognition
- A Tribute to Dispatchers
- Agency Employee Program
- APCO Awards & Recognition Programs
- Creating a Dispatcher – The Prototype
- Game For National PST Week
- Ideas — Decatur, GA
- National Education Campaign – Telecommunicator Week
- National Public Safety Telecommunications Week – resources, tips and ideas
- Recognition of Work Well Done: Nominate an Employee Who Has Gone Above and Beyond
- Ways To Celebrate National PST Week
