Building Health and Resilience in 9‑1‑1
Public safety telecommunicators are devoted to assisting others every day, so it is essential that they take good care of themselves in order to better handle the challenges of their work and mitigate the impact of this constant exposure to trauma. In addition, studies show there may be negative health effects from shift work, stress, lack of exercise or poor eating habits.
The resources in this section may help individuals recognize signs of possible trouble and be proactive about building positive habits and striving for good mental and physical health.
Newly added!
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End of Year Reflection Worksheet
Our Health and Wellness Committee has created an End of the Year Reflection sheet. As you fill it out, you can reflect on the past year and make resolutions as you plan for the new one.
Mental Health & Well-being
- Escape the Stress Cascade – PSC Magazine CDE #67610
- 2 Minute Mindfulness Exercise by the APCO Wellness Committee
- 911 dispatchers and PTSD: Why dispatchers face mental health issues
- Managing Conflict in Meetings
- 7 Leaders Share Insights About Work-Life Balance
- Techniques 911 dispatchers can use to manage stress
- Telecommunicators & Mental Health (CDE #36488)
- The impact of 911 telecommunications on family and social interactions
Specific to First Responders
- Comparison of Law Enforcement and Dispatch Stress
- Dispatchers Can Experience PTSD Just as Much as Other First Responders
- Hazards of Being a 911 Dispatcher
- Life of Constant Crises Takes Emotional Toll on 911 Operators
- PTSD and Depressive Symptoms in 911 Telecommunicators
- PTSD Report: Duty-related trauma exposure in 911 telecommunicators
- Therapy Dog Helps Emergency Dispatchers Cope With Stress
- Wellness and Peer Support Program Implementation in a 9-1-1 Communication Center.
- Columns by Dani-Jean Stuart:
- If You’ve Ever Said, “This Shift Is Killing Me,” Part 3 August 2016
- If You’ve Ever Said, “This Shift Is Killing Me,” Part 2 July 2016
- If You’ve Ever Said, “This Shift Is Killing Me,” Part 1 March 2016
- Don’t Worry, Be Happy October 2015
- Ten Things to Do When Dispatch is Deader than Disco August 2015
- Who Takes Care of Us? – May 2015
- Let’s Talk About Those 10,000 Steps – May 2015
- Health, Satiety and Meditation – April 2015
- Let’s Talk About Stress – March 2015
- The Killer Chair … and How to Vanquish It – February 2015
- It’s About Balance AND the Calories – January 2015
PSC Magazine Articles
PSC, APCO’s bi-monthly magazine, in either print or digital form, is a benefit of APCO membership. We have linked to a few of these below. To read all of the related stories from past issues, members can log in to view the PSC back issues. If you are not a member, you can access the stories by joining APCO International.
Recent issues and articles include:
September/October 2024
July/August 2024 May/June 2024
March/April 2024
November/December 2023
May/June 2023
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January/February 2023
March/April 2022
March/April 2021
July/August 2020
November/December 2019
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