The best emergency communication centers don’t rely on gut instinct to build their workforce, they use data. From the first application to the promotion decision, technology is transforming how ECC leaders identify talent, develop their people and surface the next generation of leaders before they slip through the cracks.

Front-line supervisors set the tone, drive the culture and ultimately determine whether your best telecommunicators stay or go. It’s critical to select and develop supervisors with the skills and temperament to build teams that last.

In this panel discussion, ECC executives will share how their agencies are using technology-driven tools and data-informed frameworks to build deliberate development programs that go beyond filling seats to cultivating the kind of environment where people choose to build a career.

Attendees will leave with:

• Strategies for using assessments and data to identify candidates with the traits and resilience to thrive in this career.
• Technology-enabled assessment, training and coaching approaches that deliver measurable performance improvement.
• A framework for using performance data to recognize and elevate the leaders who will define your center’s culture and drive it to the next level.

Sponsored by Speakers:

• Scott MacDonald, CEO and co-founder, GovWorx
• Tipi Brookins, chief of public safety engagement, GovWorx, formerly of the Office of Unified Communications in Washington, DC
• John Geib, director, Bucks County Emergency Services
• Joe Serio, president, Joe Serio Enterprises
• Terry Goswick, CEO, North Texas Emergency Communications Center

Next Generation 9-1-1 isn’t just a technology upgrade — it’s a change to how your center is governed, staffed and run. For most agencies, the harder question isn’t whether to modernize. It’s what has to be true first before AI can safely and consistently support your team in live operations.

This session is a follow-up to the webinar, “The Future of 9-1-1” (May 20, 2026), which covers the broader shift to cloud- and AI-native emergency communications. Here, we go deeper on the ground-level work: the GIS accuracy, workflow updates, QA expectations, policy revisions and interoperability agreements that have to come before AI adds value instead of complexity.

Join ECC leaders and technology experts from Axon 911 (Carbyne + Prepared) for a direct conversation about what “ready” actually looks like, and how to sequence the work so NG9-1-1 and AI reduce your team’s burden, not multiply it.

Learning Objectives:

• The highest-risk readiness gaps agencies face today across GIS, workflows, governance, and partner coordination, and what has to be in place before AI can be used safely in live operations.
• How to build a modernization sequence where NG911 data and workflows come first, so AI enters as genuine decision support with humans accountable for every outcome.
• How vendors and agencies can build roadmaps together that respect legacy realities and regional variation, and where AI fits versus what must stay policy- and people-driven.

Sponsored by

Speakers:

• Kari L. Morrissey, ENP, Anoka County Emergency Communications Center 911 Director
• Brad Flanagan (ENP, RPL, MPA) Director PSAP Ambassador Program, Prepared
• Joe Berger, VP Product, Carbyne
• Paresh Patel, VP of Information Security & Compliance, CISO/CIO, Carbyne

Every emergency starts with a voice on the other end of the line. For 9-1-1 telecommunicators, the job demands calm under pressure, but it also takes a toll especially after difficult calls. Too often, their own emotional well-being is left unaddressed.

Sponsored by

This webinar will give you practical tools to:

• Use proactive and ongoing mental health and wellness support to strengthen resilience
• Break through organizational resistance for these initiatives
• Ensure telecommunicators have a clear path to the resources they need

You’ll leave with a strategy to foster a culture of care — protecting your team’s mental health in everyday operations and during the toughest calls.

Join us to take the first step toward making sure the people who answer the call for help have the help they need, too.

Speaker: Reuben Ramirez is a law enforcement leader with nearly 30 years of service, recently retiring as assistant chief of police with the Dallas Police Department. He created the nationally recognized Checkpoints program, promoting emotional survival in high-stress professions. He now continues this mission in the public safety space as a Strategic Industry Advisor – Health & Wellness at Versaterm.

Emergency communications centers (ECCs) across the country are facing unprecedented challenges, from staffing shortages and aging infrastructure to rising call volumes and increasingly complex incidents. The question is no longer whether to modernize, but how fast agencies can adopt the cloud- and AI-native solutions that are already reshaping 9-1-1 operations.

Join Axon 911 and a panel of ECC leaders for a candid conversation about what’s working, what’s changing, and where the industry is headed. Drawing on real-world experience and insights from the 2025 Pulse of 9-1-1 Report, our panelists will share how they are partnering with technology providers to build the next generation of 9-1-1 — not in a distant future, but right now.

Learning Objectives

• The most pressing operational challenges facing ECCs today.
• How cloud- and AI-native platforms are delivering measurable improvements in response times and decision-making.
• Why the shift from legacy systems is no longer optional for agencies looking to stay ahead.
• How Axon 911 is being built alongside customers and the industry to solve real-world pain points.
• Lessons learned from agencies that have already embraced next-generation 9-1-1 technology.

Sponsored by

Speakers:

• Andrea King, Director of Public Safety, Axon 911
• Scott Brillman, Director of Fairfax County 9-1-1
• Julie Corn, Commissioner of Emergency Communications, Onondaga County
• Kay Anderson, Director, ECOMB Operations, Edmonton Police Service

Join APCO for a timely fireside chat exploring the future of public safety communications with Nicole McGinnis, chief counsel and director of government relations at APCO International, and Heather McGaffin, director of the District of Columbia Office of Unified Communications.

This engaging conversation will focus on how DC OUC is leveraging advanced communications capabilities to better support emergency response and serve their community. The discussion will highlight next-generation technologies, efforts to strengthen interoperability across agencies and jurisdictions, and how collaboration between policymakers, emergency communications centers, and the industry can help move the public safety communications field forward.

Speakers:

Sponsored by

• Nicole McGinnis, Chief Counsel and Director of Government Relations, APCO International
• Heather McGaffin, Director, DC Office of Unified Communications

Join leaders from 9-1-1 emergency communication centers for a focused discussion on how their agencies evaluated and adopted AI tools for public safety and mission-critical communications.

Moderated by Casey Rives, client solutions consultant at Eventide Communications LLC, this first of two webinars will examine how panelists assessed their agency needs, identified viable solutions, and moved implementation and deployment forward with clear goals.

Panelists will discuss how they gained support across leadership and staff, approached funding and set benchmarks to evaluate progress throughout the rollout. The conversation will also cover early impact data, lessons learned from deployment and the practical considerations of introducing AI into communication centers.

Webinar attendees will come away with clear, experience-based insights to help guide them in making informed decisions about AI adoption, with an emphasis on accountability, responsible execution, and true operational value.

Who Should Attend: 9-1-1 professionals, including telecommunicators, supervisors and center managers.

Panelists:

• Becky Neugent, CPE, 911 Director for the Autauga County Emergency Communications District
• Heather Cressall, ENP, CMCP, Communications Supervisor at Los Altos Police Department

Moderator: Casey Rives, Client Solutions Consultant, Eventide Communications LLC

Join us for a webinar designed for ECC leaders and supervisors striving to improve team performance, morale and retention. Traditional annual evaluations often fail to inspire meaningful growth, leaving employees surprised and disengaged. This session will introduce a better way – through technology, continuous feedback and coaching that empowers employees while enhancing supervisor and dispatch center efficiency.

What you’ll learn:

• Why traditional evaluations fall short and how they impact morale.
• How QA/QI programs can be used as proactive coaching tools.
• The role of acknowledgement and recognition in boosting morale.
• Practical strategies for integrating feedback and QA insights into daily operations.
• How technology can simplify QA/QI workflows, performance tracking and feedback delivery.

Speakers:

Sponsored by
• Leslye Harrell, Product Manager, Vector Solutions (former operations manager, Hendrick’s County Communications)
• Sgt. Doug Kazensky (ret.), Sr. Solutions Engineer, Vector Solutions
• Jason E. Kern, Executive Director, Lake Consolidated Emergency Communications (LakeComm)

Not every call requires the same response, but every call impacts your team. This webinar explores how AI-powered call triage reduces unnecessary dispatches and workload, while supporting healthier, more sustainable operations. Learn how agencies are connecting response strategies with wellness initiatives to improve outcomes for both personnel and the communities they serve.

What We’ll Cover:

• Non-emergency call volume is growing, and so is the toll on your team. How AI-powered triage resolves routine requests automatically, freeing call-takers to focus on the work that requires human judgment.
• Cumulative stress builds quietly across routine calls, not just critical incidents. How gaining visibility into day-to-day exposure helps agencies recognize when it’s adding up for dispatchers and step in earlier with meaningful support.
• Wellness isn’t just about having programs in place, it’s about knowing when to act. How a more proactive, data-informed approach helps leaders move from reacting to burnout to supporting their teams before it impacts performance, retention and readiness.
• Language barriers and bottlenecks don’t just slow response, they erode public confidence. How multilingual, AI-driven workflows improve transparency, shorten response times and strengthen the relationship between your agency and the community it serves.

Speakers:

Sponsored by

• Michael Camp, Solutions Consultant, Versaterm
• Dawn Sprayberry, Senior Solutions Consultant, Versaterm, Retired Det. Sergeant, Fort Smith PD

CJIS Security Policy version 6.0 raised the bar — but one of the most overlooked compliance risks isn’t technical. It’s organizational. Public Safety owns the mission. IT owns the infrastructure. CJIS 6.0 demands capabilities that neither side can deliver alone, yet in most agencies, these teams are barely in the same room — and the gaps between them are exactly where audit findings come from.

This webinar tackles the divide head-on: why it exists, where it hurts most, and what agencies that get it right are actually doing
differently.


Speakers:

Sponsored by

• Kim Maurer, Founder/CEO, CyberEye Solutions
• Kevin Winters, Senior Cybersecurity Analyst, CyberEye Solutions
• Jessica Rasmussen, Senior Cybersecurity Analyst, CyberEye Solutions

Sirius XM is the same company that sends 160 channels of radio to your car and your streaming devices. Their core radio service is transmitted by a fleet of satellites located over the United States. Sirius XM is rolling out a system that will allow first responders, emergency service providers and other public safety entities to use capacity on some of those same satellites – at no cost – to send broadcast audio messages of their own choosing to fixed locations that have specialized receivers and antennas provided by Sirius XM. The system is designed to send the same audio content over broad areas – national, regional or state – rather than to individual communities. Sirius XM is looking for public safety entities to receive the initial service, in the hope that it can be expanded with greater capabilities for APCO members.

This webinar will provide an overview of the Sirius XM spectrum service and will answer the following questions:

• What can emergency communications centers (ECCs) use this service for?
• Who’s already using this service?
• Are there any technical limitations?
• How do I sign up for this service?

Speakers:

• James Blitz, Senior Vice President, Regulatory Counsel, Sirius XM
• Bridget Neville, Senior Vice President & GM, Signal Distribution Engineering, Sirius XM
• Crystal Lawrence, Director of ECC Engagement, APCO International
Sponsored by

New technology has promised better outcomes for 9-1-1 for decades, yet too often it adds more screens, more steps, and more stress for telecommunicators.

This session explores why “more tech” has historically meant more cognitive load, and how a new generation of AI-assisted tools is changing that model. Learn how real-time automation and predictive guidance can support call takers in the moment without taking control away from them, improving consistency, reducing screen switching, and protecting emergency response capacity.

Key Takeaways:

• Why new technology has typically increased cognitive load during live calls.
• What predictive, real-time support looks like inside actual emergency communications center (ECC) workflows.
• How predictive AI can reduce routine workload while keeping telecommunicators in control.

Speaker:

Sponsored by

• Max Keenan, CEO/co-founder, Aurelian
• D.T. Donaldson, Director, MACC 911

Over-the-Top (OTT) service providers offer applications and data enhancements to emergency communications centers (ECC) in support of NG9-1-1. The OTT role today is one of a “data provider”, offering information in support of NG9-1-1 routing and call handling, independent of NG9-1-1 next generation core services. Some of the data provided by OTT providers can enhance location accuracy of the caller, provide real time transcription of the call and interface with existing CAD systems allowing AI based language translation and other capabilities.

OTT applications when integrated into an ECC can offer faster implementation, are often cloud based requiring little premise based infrastructure and can shift costs to predictable service or subscription model, based on the size of the ECC.

This webinar will be focused on the future capabilities envisioned by current OTT providers, and users. The discussion will include benefits the 9-1-1 community can continue to see from OTT applications while vendors share their thoughts and ideas as to how current and anticipated OTT solutions can enhance NG9-1-1 going forward.

INdigital is a national leader in Next Generation Core Services, delivering resilient, secure NG911 networks that keep emergency communications running, no matter what. Our NGCS is built with local support, public-safety expertise, and reliability, ensuring every 9-1-1 call is delivered, every time, strengthening the systems that protect communities nationwide every
day.

Sponsored by

Speakers:

• Steve Devine, chief technology officer, APCO International
• Karl Fasold, ENP, CPE, executive director, Orleans Parish Communication District
• Caleb Branch, INdigital
• Fabricio Velez, INdigital

In the wake of Poly’s exit from the public safety communications market, agencies across the country are reassessing what reliability truly means for today’s emergency communications environment. Reliability is no longer defined by a single legacy platform. It now encompasses security at the edge, operational durability, responsive service, supply continuity and the physical realities of long-shift dispatch work.

This informative and educational webinar brings together industry leaders and public safety dispatch
professionals to explore how reliability is being redefined in real-world operations. Through a moderated, interview-style discussion, speakers will examine the core elements that matter most to agencies today.

Designed for emergency communications professionals, this session focuses on insight and experience,
concluding with a live audience Q&A to address common questions and concerns facing emergency communications centers during this period of transition.

Sponsored by

Speakers: 

Many AI tools in public safety focus on live transcripts or post-call summaries. While helpful for QA and review, these tools often don’t address what call takers actually need during a live 911 call when time, attention, and clarity matter most.

This session shares lessons on how AI is being used to support call takers in the moment without increasing distraction or screen-switching. Speakers will discuss how guidance is kept relevant, role-appropriate, and aligned with local policy so call takers can stay focused on the caller instead of the tool.

Key takeaways:

• Why transcripts fall short during live 9-1-1 calls.
• What actually reduces cognitive load for call takers.
• How to support call takers without adding screens or steps.

Sponsored by

Join APCO Chief Counsel Nicole McGinnis for a fireside chat with Billy Dwyer, Senior Legislative Assistant to Congresswoman Robin Kelly (D-IL). Together, they’ll unpack the latest developments on Capitol Hill that could affect public safety communications and share insights on the PROTECT 9-1-1 Act (H.R. 2937), a bill that addresses mental health and wellness challenges facing public safety telecommunicators. You’ll also learn practical tips to make your voice heard and effectively engage with lawmakers on the issues that matter most.

Speakers:

• Nicole McGinnis, Chief Counsel, APCO International
• Billy Dwyer, Senior Policy Advisor, Congresswoman Robin Kelly

Adopting any new technology in a 9-1-1 center is rarely about the tech — it’s about people. When it comes to automating non-emergency calls, the biggest challenge isn’t deployment, it’s building confidence among the dispatchers and supervisors who make the center run.

This session focuses on the human side of innovation. Leaders and frontline staff from ECCs that have successfully rolled out AI-powered tools will share what worked, and what didn’t, when introducing them to their teams. You’ll hear perspectives from directors and supervisors to understand how change actually lands on the floor. From early communication and pilot testing to setting clear expectations and defining new workflows, attendees will learn step-by-step approaches for managing change without losing momentum or morale.

Whether you’re exploring automation for the first time or preparing to expand, this discussion will help you lead your staff through uncertainty and toward long-term success.

Key takeaways:

• How to identify and address the most common sources of resistance among call takers, supervisors and administrators when introducing non-emergency automation.
• How to structure pilots, training and go-live in phases so staff can build confidence before you scale to more call types.
• The tough questions to ask vendors up front to make sure the technology supports your center and not the other way around.

Sponsored by

Speakers:

• Cory Lynch, Operations Supervisor, La Crosse County Emergency
• Karl Hatton, Deputy Director, Port Angeles Police Department
• Katherine Rountree, Midnight Shift Supervisor, Hamilton County 9-1-1
• Max Keenan, Co-Founder and CEO, Aurelian

AI is here. Is your agency ready? AI for emergency communications centers (ECCs) is no longer a concept of the future. It’s here, transforming how ECCs operate, leading to faster response times and improved decision-making. But it’s only the beginning.

Discover the role of AI today, and where it’s headed, so your agency can be prepared. In this webinar, we’ll discuss:

Sponsored by

• The state of AI in public safety
• Real-world examples of AI enhancing operations
• The role of agency/vendor partnerships in successful AI deployments
• What the future of AI in public safety could look like
• How agencies can stay ahead of the AI curve

Speakers
Christopher Carver, MPA, ENP, Director of Market Development, Hexagon’s Safety, Infrastructure & Geospatial division

A 30-year public safety veteran, Christopher Carver has served with FDNY and NENA, and as a public safety instructor and presenter. He joined Hexagon in 2019 and currently serves as director of market development and as an in-house public safety operations and technology subject matter expert.

Tammy Heaton, Vice President of Account Management and Customer Success, Hexagon’s Safety, Infrastructure & Geospatial division

Tammy Heaton is a leader in customer success and sales management. She has a passion for serving in the public safety technology industry, with over 20 years’ experience.

Modern law enforcement vehicles are more connected than ever — housing mobile data terminals (MDTs), body cameras, biometric scanners, ANPR systems and more. With this complexity comes a critical need for secure, segmented networking.

Join Aviat Networks for an in-depth webinar exploring how virtual routing and forwarding (VRF) technology enhances mobile public safety routers:

• Isolates and secures traffic: Creating a virtual router for each application, ensuring that sensitive networks like the National Crime Information Center (NCIC) remain completely separate from other systems, like a body camera’s cloud upload.
• Reduces the attack surface: By containing issues within a single VRF instance, you can prevent lateral movement and limit the impact of a potential security breach.
• Enables independent policy control: Apply strict security policies, including ACLs and QoS, to sensitive networks while maintaining flexibility for other applications.
• Supports multi-tenancy: Securely manage overlapping IP address spaces without the complexity of NAT or renumbering.
• Preventing route leakage and misconfiguration

By providing Layer 3 security benefits analogous to VLANs at Layer 2, VRF is an essential tool for building resilient and secure public safety networks. Whether you’re managing fleet connectivity or designing resilient public safety networks, this session will provide actionable insights into how VRF supports enhanced security with the flexibility and control needed in today’s mobile environments.

Who Should Attend:

Sponsored by

• Public safety IT and network professionals
• Law enforcement technology managers
• System integrators and solution architects
• Anyone involved in mobile router deployment or security

Presenters:
John Yaldwyn –  Sr. Director, PLM Access – Aviat Networks
Jake Smith – Director, PLM Cellular – Aviat Networks

9-1-1 professionals are the critical first link in deploying emergency services. Their role demands rapid response to everything from routine calls to highly traumatic incidents, often within the span of a single shift. As call volumes continue to rise and staffing challenges persist in emergency communications centers (ECCs), the 9-1-1 community faces an ongoing struggle to maintain physical and mental well-being.

Sponsored by

Chronic stress, exposure to secondary trauma, and limited institutional support can leave telecommunicators feeling isolated and overwhelmed. This panel discussion will explore the causes, symptoms, and real-life consequences of declining mental health in ECCs. It will also highlight research, tools, and strategies that offer hope and actionable paths forward.

Attendees will gain insight into recognizing stress in themselves and others, understanding the emotional and physical toll on 9-1-1 professionals and their families, and identifying practical steps to foster wellness personally, as leaders, and across entire organizations. Voices from the field will share tangible methods and behavior-based tools to strengthen psychological health and build organizational resilience in 9-1-1 centers.

Topics Include:

• Causes and symptoms of declining mental wellness
• Individual and organizational impacts
• Strategies for support and recovery
• Tools for leaders to better support their teams

Moderator: Robin Moore

Panelists:

• Jim Marshall, Director-Emeritus of the 911 Training Institute
• Monica Million, CEO of Million Consulting Services
• Alyssa Eichholtz, Second-Shift Assistant Supervisor and Public Information Officer at the Hancock County 911 Center in Indiana

AI is enhancing public safety communications, but with new technology comes new risks. At the same time, stalled 9-1-1 calls can be a matter of life and death. But work is underway to address these challenges.

On September 18 at 1 p.m. ET, join APCO for a webinar featuring two experts who serve on the FCC’s Communications Security, Reliability, and Interoperability Council (CSRIC). They will break down new recommendations that CSRIC just delivered to the FCC on these issues, explain why this matters for you, and answer your questions.

You’ll learn:

• How AI is being used to enhance telecommunications — and its vulnerabilities.
• New technologies and strategies to connect stalled 9-1-1 calls in difficult conditions.
• What CSRIC’s next phase of research means for public safety communications.

Speakers

• Vijay K. Gurbani – Chief Data Scientist & Head of Machine Learning, Vail Systems, Inc.; Research Associate Professor, Computer Science Department, Illinois Institute of Technology
• Stephen Devine – Chief Technology Officer, APCO International

Webinar Host
Nicole McGinnis, Chief Counsel and Director of Government Relations, APCO International

About the research behind this webinar
CSRIC is an advisory committee that provides recommendations to the FCC to improve the security, reliability, and interoperability of the nation’s communications systems. The FCC tasks CSRIC with developing recommendations to address complex emerging technology issues. You will be briefed on these two new CSRIC reports:

• Threats Posed by Artificial Intelligence/Machine Learning Systems to the Security, Reliability and Integrity of Networks and Recommendations on How to Overcome Them
• Recommendations for Connecting Stalled 911 Calls Through Alternative Network Options

Every emergency starts with a voice on the other end of the line. For 9-1-1 telecommunicators, the job demands calm under pressure, but it also takes a toll especially after difficult calls. Too often, their own emotional well-being is left unaddressed.

Sponsored by

This webinar will give you practical tools to:

• Use proactive and ongoing mental health and wellness support to strengthen resilience
• Break through organizational resistance for these initiatives
• Ensure telecommunicators have a clear path to the resources they need

You’ll leave with a strategy to foster a culture of care — protecting your team’s mental health in everyday operations and during the toughest calls.

Join us to take the first step toward making sure the people who answer the call for help have the help they need, too.

Speaker: Reuben Ramirez is a law enforcement leader with nearly 30 years of service, recently retiring as assistant chief of police with the Dallas Police Department. He created the nationally recognized Checkpoints program, promoting emotional survival in high-stress professions. He now continues this mission in the public safety space as a Strategic Industry Advisor – Health & Wellness at Versaterm.

Whether it’s noise complaints, public records requests, or general questions, non-emergency calls often make up the majority of an ECC’s daily call volume. They’re important to the community, but they aren’t emergencies. And when staffing is already stretched thin, answering these calls pulls focus from the incidents that matter most.

MACC 911 and Saginaw County were among the first PSAPs in the country to automate non-emergency call handling using AI. After a full year in production, their teams have valuable insights to share: what worked, what didn’t, and what others should know before getting started.

In this session, you’ll hear how these agencies implemented automation, what they’ve learned from real-world use, and how it’s helped reduce burnout and improve service for their communities. You’ll learn:

• Which call types can be safely automated
• What to expect during setup and rollout
• How agencies are freeing up dispatchers to focus on emergencies

This webinar is designed for agencies just starting to explore automation, as well as those ready to take the next step. Whether your goal is to reduce burnout, improve response, or simply get a better handle on your non-emergency workload, this session will offer firsthand experience and practical takeaways.

Sponsored by

Speakers:

• Max Keenan, Founder, Aurelian
• Chris Izworski, Director, Saginaw County 911
• DT Donaldson, Director, MACC 911

Everywhere you turn, there’s talk of AI — but how do you separate real innovation from tech that just adds noise? With AI products flooding the market, it’s easy to feel overwhelmed when searching for solutions that truly address the biggest challenges in ECCs today — chronic understaffing, time-consuming administrative tasks, and the growing need for effective wellness planning. The key isn’t just adopting AI; it’s choosing the right tools to support your team and improve operations.

Join AI industry research experts and Eventide Communications as we cut through the buzz and explore how AI is already making a difference in emergency communications. From automating routine tasks to improving QA processes and workload management, AI has the potential to reduce stress and boost efficiency. But with new technology comes important questions — how do we ensure AI is reliable, secure, and truly beneficial for our teams?

In this panel, we’ll provide a clear framework for understanding AI, share real-world ECC applications, and offer strategies for integrating AI in ways that empower both supervisors and frontline staff. Whether you’re an AI expert or just beginning to explore its possibilities, this session will give you the knowledge and confidence to make informed decisions that strengthen your 9-1-1 center.

Sponsored by

Panelists:
Will Frasier – Principal Data Science Manager at Microsoft with a focus on innovation AI and ML techniques to enhance the efficiency of data centers
Matthew Schwartz – CTO Eventide Communications
Monica Million – Thought Leader, 9-1-1 Technology and Operations

Join APCO International’s Government Relations team for an informative webinar providing the latest updates on APCO’s top advocacy priorities. This webinar will cover key legislative and regulatory efforts impacting public safety communications, including reclassification of public safety telecommunicators, federal funding for Next Generation 9-1-1, wireless 9-1-1 location accuracy, network outage reporting, and more. Stay informed on critical issues and learn how APCO is working to support the public safety community at the federal level.

This webinar will review the creation of standards, including the ANSI process and the APCO standards development process. This webinar will specifically address how the APCO standard for public safety communications incident handling process was created, including the history behind the George Mason University study, and how the data gathered in that study led to achievable performance metrics that can be incorporated into an ECC. We will also discuss how this standard can benefit ECCs by providing a framework for establishing, implementing and maintaining effective practices and processes related to handling requests for service.

Sponsored by

Speakers: Dan Morelos, retired Director of Safety Programs from Tucson Airport Authority and Aimee Jarrell, standards & ATPC program manager, APCO International.